Maximo

Maximo

Come for answers, stay for best practices. All we're missing is you.

 View Only

  • 1.  Login issue after apply Maximo 7.6.1.2 fixpack

    Posted Fri October 29, 2021 10:09 AM
    Hi Team , 

    Maximo application Login issue while apply the fix pack 7.6.1.2  . The below mention error appearing in log . Any suggestion to resolve this problem
    Login page error 
    --------------------
    The server has encountered an unknown error. Reload the application and try again. If the problem persists, contact your system administrator.

    Log Error
    -------------------
    00000115 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet [/webclient/login/login.jsp] in application [MAXIMO]. Exception created : [java.lang.NullPointerException
    at com.ibm._jsp._login._jspService(_login.java:668)
    at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
    at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest(GenericServletWrapper.java:122)
    at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest(AbstractJSPExtensionServletWrapper.java:220)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143) .


    00000115 LocalTranCoor E WLTC0017E: Resources rolled back due to setRollbackOnly() being called.
    00000115 webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[/webclient/login/login.jsp]: java.lang.NullPointerException
    at com.ibm._jsp._login._jspService(_login.java:668)
    at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
    at com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest(GenericServletWrapper.java:122)
    at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest(AbstractJSPExtensionServletWrapper.java:220)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)

    ------------------------------
    Bala Chendrayudu
    ------------------------------

    #AssetandFacilitiesManagement
    #Maximo


  • 2.  RE: Login issue after apply Maximo 7.6.1.2 fixpack

    Posted Mon November 01, 2021 09:15 AM
    The _login.class is a generated class file based on your JSP so it's difficult to understand exactly what it's looking at on line 668 without reviewing the generated file.

    Did you review the SystemOut on startup to see if there were any issues logged? Often what is logged in during startup helps triage what's wrong.

    I'm assuming  you've tried restarting the JVM and logging into the browser in an In Private browsing window and are still seeing the same issue? I've seen some situations where users start the JVM before the EAR is extracted and thus the app starts in a bad state where it doesn't have all the class files it needs. Simply restarting the JVM would fix it if that is what occurred here. 

    And finally, have you checked the updatedb logs? If something failed during the updatedb you may be missing columns that Maximo expects which will prevent the user from being able to login.

    ------------------------------
    Steven Shull
    ------------------------------

    Original Message


  • 3.  RE: Login issue after apply Maximo 7.6.1.2 fixpack

    Posted Tue November 02, 2021 10:20 AM
    Hi,

    I have seen sometimes it takes fifteen or twenty minutes to fully expand the ear after deployment so you might also just have to wait that long before being able to access Maximo successfully.
    Jeff

    ------------------------------
    jeffk 2BC7
    interloc solutions
    grand rapids MI
    ------------------------------

    Original Message