IBM MaaS360

IBM MaaS360

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

 View Only
  • 1.  Location availability not consistent

    Posted Thu December 05, 2019 10:13 AM

    I have a customer who requires location information.  All the Android devices have been correctly enrolled using Android Enterprise enrollments.  However, not all enrolled devices in the device list have the ability to search location.  Most of these have reported in a timely fashion as well. 

     

    Any ideas why this is happening. 

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Location availability not consistent

    Posted Thu December 05, 2019 01:22 PM
    When you state that the devices do not have the ability to search locations - is the "Locate" option missing, or is it there, but returns no results?

    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 3.  RE: Location availability not consistent

    Posted Fri December 06, 2019 09:13 AM

    The locate option is missing. 

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial