Hello,

We have installed Cognos Analytics 11.1.6 and Congnos Jupyter Server in the same severs but we are facing one issue

When we try to create a new notebook from outside the server we are getting and Kernel Error with this error in the chrome console.

jquery.min.js:2 POST http://IP/ibmcognos/bi/v1/jupyter/user/xQ29nbm9zRXg6dTp1aWQ9YWRtaW4_3e877ea1768b359a/api/sessions 404 (Not Found)

IP: External IP 

When we try to create a new notebook from inside the server, and using the FQDN, we are getting a different error, I am not getting the kernel error but Chrome console is showing this.

WebSocket connection to 'ws://FQDN/ibmcognos/bi/v1/jupyter/user/xQ29nbm9zRXg6dTp1aWQ9YWRtaW4_3e877ea1768b359a/api/kernels/9fe88877-56ed-4c17-85a2-f782b5d9a138/channels?session_id=3b44454c0ef5455f82ed73b7e52cecdd' failed: Error during WebSocket handshake: Unexpected response code: 400

Docker containers are up and running.

Please can you advise?

The server specification are
Azure Standard D8 v3 (8 vcpus, 32 GiB memory)Windows 10 Enterprise 2019 LTSC• 8 vcpus, 32 GiB memory• Processor: AMD EPYC 7452 32-Core Processor 2.35 GHz• Disk1 (OS): 127GiB• Disk2: 1024 GiB
Ports: 80 and 8000 are opened

Thanks

------------------------------
Pablo Patruno
------------------------------

#CognosAnalyticswithWatson

Hey Pablo,

It looks like you have a gateway in front of Cognos, judging by the /ibmcognos/ portion of the URL. Has the gateway been configured
properly to allow for the "ws" request to pass through?

Here are some docs that may help:
https://www.ibm.com/support/knowledgecenter/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_config_ish_with_ssl.html#task_d1m_35h_x1b__apache_gateway_step

Best,
Rob

------------------------------
ROBERT MCAULEY
------------------------------

Original Message:
Sent: Fri June 05, 2020 08:53 AM
From: Pablo Patruno
Subject: Jupyter Notebook Kernel not working

Hello,

We have installed Cognos Analytics 11.1.6 and Congnos Jupyter Server in the same severs but we are facing one issue

When we try to create a new notebook from outside the server we are getting and Kernel Error with this error in the chrome console.

jquery.min.js:2 POST http://IP/ibmcognos/bi/v1/jupyter/user/xQ29nbm9zRXg6dTp1aWQ9YWRtaW4_3e877ea1768b359a/api/sessions 404 (Not Found)

IP: External IP 

When we try to create a new notebook from inside the server, and using the FQDN, we are getting a different error, I am not getting the kernel error but Chrome console is showing this.

WebSocket connection to 'ws://FQDN/ibmcognos/bi/v1/jupyter/user/xQ29nbm9zRXg6dTp1aWQ9YWRtaW4_3e877ea1768b359a/api/kernels/9fe88877-56ed-4c17-85a2-f782b5d9a138/channels?session_id=3b44454c0ef5455f82ed73b7e52cecdd' failed: Error during WebSocket handshake: Unexpected response code: 400

Docker containers are up and running.

Please can you advise?

The server specification are
Azure Standard D8 v3 (8 vcpus, 32 GiB memory)Windows 10 Enterprise 2019 LTSC• 8 vcpus, 32 GiB memory• Processor: AMD EPYC 7452 32-Core Processor 2.35 GHz• Disk1 (OS): 127GiB• Disk2: 1024 GiB
Ports: 80 and 8000 are opened

Thanks

------------------------------
Pablo Patruno
------------------------------

#CognosAnalyticswithWatson