This message was posted by a user wishing to remain anonymous

When I scheduele a report or job with the schedueler in Cognos Analytics, I get a prompt to select the database connection. I can select the preferred database, but when I click on OK to confirm the chosen database connection, nothing happens. I never had any problems with this before.

What can cause this issue? We are using Cognos Analytics 11.0.11
#CognosAnalyticswithWatson

This message was posted by a user wishing to remain anonymous

I have also tried both Internet Explorer and Firefox, but both browsers have this problem.

If you're using the Cognos Gateway, could you test hitting the dispatcher directly to see if you have the same problem? Dispatcher URI would be something like http://<CognosDispServer>:<port>/bi  Example http://CognosServer.ibm.com:9300/bi

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DENNY NAREZNY
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Original Message:
Sent: 03-25-2019 09:15 AM
From: Anonymous Member
Subject: Issue with selecting database prompt

This message was posted by a user wishing to remain anonymous

I have also tried both Internet Explorer and Firefox, but both browsers have this problem.

This message was posted by a user wishing to remain anonymous

​The problem does not appear when using the dispatcher url you suggested! Thank you. Should I just be using that link myself or is there a way for the cognos admin to fix this for everyone using the regular url?
Original Message:
Sent: 03-25-2019 12:34 PM
From: DENNY NAREZNY
Subject: Issue with selecting database prompt

If you're using the Cognos Gateway, could you test hitting the dispatcher directly to see if you have the same problem? Dispatcher URI would be something like http://<CognosDispServer>:<port>/bi  Example http://CognosServer.ibm.com:9300/bi

------------------------------
DENNY NAREZNY
------------------------------


Original Message:
Sent: 03-25-2019 09:15 AM
From: Anonymous Member
Subject: Issue with selecting database prompt

This message was posted by a user wishing to remain anonymous

I have also tried both Internet Explorer and Firefox, but both browsers have this problem.

I would suggest working with your admin, so they can fix the issue with the Gateway.

For IIS you can follow these steps:

https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_gateway_iis.html

For Apache or IHS you can follow these steps:
https://www.ibm.com/support/knowledgecenter/en/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.inst_cr_winux.doc/t_config_apache.html


If you are still having issues after following the instructions, I would suggest logging a case with our Cognos support team.

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DENNY NAREZNY
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Original Message:
Sent: 03-26-2019 03:57 AM
From: Anonymous Member
Subject: Issue with selecting database prompt

This message was posted by a user wishing to remain anonymous

​The problem does not appear when using the dispatcher url you suggested! Thank you. Should I just be using that link myself or is there a way for the cognos admin to fix this for everyone using the regular url?

Original Message:
Sent: 03-25-2019 12:34 PM
From: DENNY NAREZNY
Subject: Issue with selecting database prompt

If you're using the Cognos Gateway, could you test hitting the dispatcher directly to see if you have the same problem? Dispatcher URI would be something like http://<CognosDispServer>:<port>/bi  Example http://CognosServer.ibm.com:9300/bi

------------------------------
DENNY NAREZNY


Original Message:
Sent: 03-25-2019 09:15 AM
From: Anonymous Member
Subject: Issue with selecting database prompt

This message was posted by a user wishing to remain anonymous

I have also tried both Internet Explorer and Firefox, but both browsers have this problem.