Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Thank you. Appreciate your quick response.

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Bincy

This is confirmed to be fixed on Maximo Mobile 9 iFix 11. 

Thank you. Appreciate your quick response.

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Nivin,

Thanks for the update.

We have upgraded Maximo Mobile from version 8.10 to version 9 and currently we are with Mobile9 and ifix 11.

Still we are facing this issue while opening some of the inspection forms. Please let us know if we need to verify any other configuration or build details.

Also, would like to know if you have Mobile 9  ifix 011 installed, which xml/controller file holds this fix so that we can verify the same here.

Sharing below the system information.

Thanks,

Bincy

Hi Bincy

This is confirmed to be fixed on Maximo Mobile 9 iFix 11. 

Thank you. Appreciate your quick response.

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

As a workaround can you replace the current app.xml (assume you are on Maximo Mobile 9 iFix 11 OOB) with the attached file. And then do a publish and preview on mobile. 

Hi Nivin,

Thanks for the update.

We have upgraded Maximo Mobile from version 8.10 to version 9 and currently we are with Mobile9 and ifix 11.

Still we are facing this issue while opening some of the inspection forms. Please let us know if we need to verify any other configuration or build details.

Also, would like to know if you have Mobile 9  ifix 011 installed, which xml/controller file holds this fix so that we can verify the same here.

Sharing below the system information.

Thanks,

Bincy

Hi Bincy

This is confirmed to be fixed on Maximo Mobile 9 iFix 11. 

Thank you. Appreciate your quick response.

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh

Hi Nivin,

Thank you for sharing the file.

We have replaced the app.xml with the given version, but in the app preview itself same error is repeating as earlier.

Kindly let me know your thoughts.

Thanks in advance.

As a workaround can you replace the current app.xml (assume you are on Maximo Mobile 9 iFix 11 OOB) with the attached file. And then do a publish and preview on mobile. 

Hi Nivin,

Thanks for the update.

We have upgraded Maximo Mobile from version 8.10 to version 9 and currently we are with Mobile9 and ifix 11.

Still we are facing this issue while opening some of the inspection forms. Please let us know if we need to verify any other configuration or build details.

Also, would like to know if you have Mobile 9  ifix 011 installed, which xml/controller file holds this fix so that we can verify the same here.

Sharing below the system information.

Thanks,

Bincy

Hi Bincy

This is confirmed to be fixed on Maximo Mobile 9 iFix 11. 

Thank you. Appreciate your quick response.

Hi Maycon,

We are facing this issue with Mobile version 9.

For some of the inspection forms while opening the form execution page, we get the below error.

"Form template selected is not on your device. Update your Form Lookup and try again"

Kindly let us know if there is any workaround for this issue.

Thanks.

Hi Ratheesh,

A similar problem is happening, but receiving the message "Error: Form template selected is not on your device. Update your Form Lookup and try again."

A defect has been created, and IBM is working on a solution. https://www.ibm.com/mysupport/s/defect/aCIKe00000006K7OAI/dt423409?language=en_US

Hopefully, this is the same scenario you're facing.

Hello All

I am facing a strange issue with Maximo Mobile Inspection forms

Please find the steps I followed, and the issue faced

               Creation an Inspection Form

               Associate the Form to Job plan

               Associate the Job plan to a PM and generate work order.

               Approve the work order which will auto populate the inspection result field in work order.

               Login to Maximo Mobile à Open the above Work order in "My Schedule" app and Click on Inspection icon

               The expected result

The Inspection Form questionnaire page should open

               The actual result

 Inspection Form questionnaire doesn't open always. Sometime the screen circle around as shown in the attached video. If we open the same record later the page might open. This is not record specific. For the same record it does open sometime and doesn't open other times.

               The same behavior is found in "My Schedule" app and Inspection app. Same behavior online and offline mode. 

               Everything works fine with Role based application. 

Has anybody faced similar issues? any idea what could be wrong

Thanks

Ratheesh