Hi Tom,
it seems like you're doing it right with maybe one exception...
I followed your steps and was able to credit an item on closed PO. One small, but perhaps important detail, is that when you're creating CREDIT invoices all your quantities should be positive while in the DB they are "reversed" (ref. @Andrew Jeffery's Maximo Manage – Purchase Maximo Secrets article: "When you receive a credit note the original invoice can be referenced and the debit note can be cancelled. For a credit note the values entered are all positive on the credit note but the values in the database will be negative.")
What I did was exactly as described in this tech-note and then I created a new invoice like below and used Copy PO Lines action to get the right invoice line details. I managed to save and approve the invoice.
Could this be the reason why you're not able to credit the return?
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Andrzej Więcław
Maximo Technical SME
Naviam
Wrocław, Poland
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Original Message:
Sent: Thu April 16, 2026 01:45 AM
From: Tom M
Subject: Invoice Credit Notes
@Craig Kokay @Andrzej Więcław @Hugues LOMBARD any help would be appreciated. Thanks!
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Tom M
Original Message:
Sent: Wed April 15, 2026 07:00 AM
From: Tom M
Subject: Invoice Credit Notes
Hi All,
We have a PO (single PO line for an item) that has been fully receipted, invoiced and paid. PO is closed.
The items have been found to be faulty, and have now been returned (In Maximo, Return of the items have been marked on the Closed PO).
Now when I try to create a credit invoice with negative quantity and approve it, Maximo throws the error
"Cannot approve invoice because there are no matching receipts for line 1 of purchase order".
Am I perhaps missing a step here?
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Tom M
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