Our developers found an issue during our upgrade from 11.1.3 to 11.1.7 where images in PDF no longer appear. This was an over-the-top upgrade and we have verified the same certificates are still in the key store. The images are relative referenced and expected to retrieve from the SSL enabled Gateway URI. The RSVP trace doesn't provide much more information other than a socket error but the URL it shows can be pasted into a browser to retrieve the image.

<errorMessage>Could not connect the socket, errno: 0x2748(10056)</errorMessage>

Anyone else having similar issue?​

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Robert Hofstetter
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#CognosAnalyticswithWatson

Hi,
The socket error points to the issue with certificates generally. My suggestion would be to take the Export of certificate from IIS server and import it to the trusted store using ThirdPartyCertificateTool.bat tool.
Try to access the image from the CM server/Dispatcher server using the URL ..../bi/sample/images (the location of images which is set for you). If the image is visible, it means that the trust is established.
If it still does not work, take an export of CA certificate in each of the Cognos CM and Dispatcher server and then import it in the IIS server. It is a 2-way approach.
Let me know if it works.

Regards

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Dinesh Agarwal
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It actually had to do with configuration changes to the conformance and confidentiality algorithms. When we reverted those back this started working again.

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Robert Hofstetter
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