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  • 1.  IBM wants to understand your current experience with the Self Service portal and how to improve it

    Posted Mon September 22, 2025 02:39 PM

    Hello all,

    IBM is looking to understand users current experience with the Self Service Portal, how it can be improved, and what functionality should be added to it.  We have created a short survey to get your experience and insights

    Survey Link 

    https://your.feedback.ibm.com/jfe/form/SV_7897rOmH1jLddTo



    The SSP is a part of MAS SaaS.  More information can be found here IBM Cloud Docs

    Thank you for participating
    Jerry Ervin
    IBM Design Research

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    JERRY ERVIN
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  • 2.  RE: IBM wants to understand your current experience with the Self Service portal and how to improve it

    Posted Tue September 23, 2025 12:00 PM

    Hi Jerry 

    I have replied to the Survey. 



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    Helio Reis
    Head of CAFM
    Mitie
    London UK
    +447367702270
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  • 3.  RE: IBM wants to understand your current experience with the Self Service portal and how to improve it

    Posted Tue September 23, 2025 12:37 PM

    Thank you very much

    Jerry



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    JERRY ERVIN
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  • 4.  RE: IBM wants to understand your current experience with the Self Service portal and how to improve it

    Posted Wed September 24, 2025 11:26 AM

    Did the survey and made clear my frustration with how long it takes to do DBCONFIGS as 40+ minutes is ridiculous in the SSP even when its non structural dbconfig. Really hope they can do something about this as a new project it WASTES MANY HOURS getting all your dbconfigs in that are needed as you are doing development !!!!!!!!! Assume they are doing backups before and after every one and that should be able to be turned off to speed this up.



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    David Miller
    Managing Partner - Maximo Consultant
    Enterprise Integration Partners LLC
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  • 5.  RE: IBM wants to understand your current experience with the Self Service portal and how to improve it

    Posted Thu September 25, 2025 10:10 AM

    Thank you David for sharing your insights and sharing your contact information through the survey, I have reached out to understand this in more detail

    Jerry



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    JERRY ERVIN
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