Original Message:
Sent: Tue May 26, 2026 09:48 AM
From: Cintia Ogura
Subject: IBM Db2 Genius Hub
Hello Samuele,
Db2GH has 4 different credentials:

1.) The Enable monitoring data collection credentials is used by Db2GH in the background to collect the metrics (no user interaction)
2.) The Enable jobs to run credentials is for users who create and maintain jobs, for example, the DBA creates the job, but the job only runs at night, so they have a shared credentials, so the operator team at night can make changes as needed, not needing the DBA to make the change in the middle of the night.
3.) The Enable personal credential is for everything that requires user interaction, for example, run SQLs, force applications, visual explain, etc, including looking at some data using the AI assistant
4.) The Enable remote OS Service is for the remote service installed on the monitored machine, to be able to collect data from the db2diag.log for example.
In summary, if you are able to see the metrics, you probably have only the first credentials, but based on the error message, it looks like you don't have the third credentials configured in the connection profile.
I hope that helps!
------------------------------
Cintia Ogura
Support Technical Leader for Db2 Tooling products
IBM Corporation
TX
------------------------------
Original Message:
Sent: Tue May 26, 2026 09:28 AM
From: Samuele Ghilardi
Subject: IBM Db2 Genius Hub
Hello Cintia
1) Linux Red Hat 9
2) Genius HUB is connected to the monitored database and it is collecting metrics.
I'll follow your suggestion
Thanks
Regards
------------------------------
Samuele Ghilardi
Original Message:
Sent: Tue May 26, 2026 09:21 AM
From: Cintia Ogura
Subject: IBM Db2 Genius Hub
Hello Samuele,
Questions:
1.) What is the Operating System that you are using?
2.) Did you save the Personal Credentials for the monitored database in the connection profile?
Please add the Personal Credentials and save it to the repository database, and see if that works.
If the problem persists, and you are using a supported Operating System, try to delete and recreate the connection profile.
If you still have the issue, please create a case with us for further analysis. When you do, please attach the collector to speed up the analysis process. Here are the instructions:
https://www.ibm.com/docs/en/db2-genius-hub/1.1.x?topic=support-exchanging-information
------------------------------
Cintia Ogura
Support Technical Leader for Db2 Tooling products
IBM Corporation
TX
Original Message:
Sent: Tue May 26, 2026 04:19 AM
From: Samuele Ghilardi
Subject: IBM Db2 Genius Hub
Hello
I'm testing the product, how can I get support for issue encountered?
For example, after collecting data from a database, Agenting AI assistant cannot use those information and reports as error:
Stream failed: HWCCON0072E: Failed to get credentials for connection profile XXX.
Thanks
Regards
------------------------------
Samuele Ghilardi
Original Message:
Sent: Tue May 05, 2026 08:39 AM
From: Cintia Ogura
Subject: IBM Db2 Genius Hub
Hello Kalyan
Yes, you can use the Db2 Genius Hub free version to replace DMC.
Here is how Db2 Genius Hub works:
There is only one Db2 Genius Hub code.
The first time that you install the product, it turns into the free trial for 30 days for the full product (all features).
After the 30 days trial is over, if you want to extended the trial for 60 days more, you need to contact your IBM Sales Representative and request the license extension.
After the 30 days (without the extension) or the 60 additional days trial is over, Db2 Genius Hub becomes the free version automatically.
Here is the list of features in licensed vs free version:
https://www.ibm.com/docs/en/db2-genius-hub/1.1.x?topic=hub-managing-license
I hope that helps!
------------------------------
Cintia Ogura
Support Technical Leader for Db2 Tooling products
IBM Corporation
TX
Original Message:
Sent: Mon May 04, 2026 08:15 PM
From: Kalyan Subramaniam
Subject: IBM Db2 Genius Hub
Hi Cintia,
We currently use DMC which was a free to use software.
Could we use Db2 Genius Hub for free to replace DMC ?
Regards
Kal
------------------------------
Kalyan Subramaniam