Where can I set up that only one Help Desk agent can work on a ticket at a time. If another Help Desk agent tries to open the same ticket, they will receive a message indicating that someone is already working on it.

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Dario Stjepanović
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#Maximo
#AssetandFacilitiesManagement

Hi Dario - You can set up Edit Mode on the Service Requests application using Application Designer. This means only one person can edit at a time. I wrote about it here - https://maximosecrets.com/2021/10/11/edit-mode/

Regards - Andrew

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Andrew Jeffery
Maximo SME
ZNAPZ b.v
Barnstaple
0777 1847873
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Sir,

Thank you very much. That is it, that solution I need. I forgot about this option.

Best regards

Dario

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Dario Stjepanović
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Original Message:
Sent: Fri February 10, 2023 03:19 AM
From: Andrew Jeffery
Subject: IBM Control desk

Hi Dario - You can set up Edit Mode on the Service Requests application using Application Designer. This means only one person can edit at a time. I wrote about it here - https://maximosecrets.com/2021/10/11/edit-mode/

Regards - Andrew

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Andrew Jeffery
Maximo SME
ZNAPZ b.v
Barnstaple
0777 1847873
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