Hi,

I've created an Exploration with several graphics, but I can't save. When I click on the save button (floppy icon) nothing happens and when I choose the "save as" option the loading icon just keeps rotating forever

I already tested on three different browsers (Chrome, IE and Edge), cleaned the coockies and the problem continues.

Can anyone help?

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Diego Rodrigues Lima da Silva
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#CognosAnalyticswithWatson

Hi Diego,
Thank you very much for posting your question!
Our investigation has identified an yet unknown problem in our code, which we have already fixed and should be available in the next release. A defect has been log as a result.

The good news is that there is an obvious workaround:

• Cause: The failure is caused by the incorrect handling of custom colors for visualization border or background as set in the originating dashboard. Explore does not support styling/formatting of visualization as it is not intended for presentation but for exploratory analysis, and it fails to deal with the custom color.
• Workaround solution: Discard the card you added from the Dashboard. Remove the use of custom colors in visualization properties, in the "source" dashboard and save. Use system defined colors instead. Then proceed to "Explore... -> Add to Existing Exploration". At this point Explorations can be saved.
  Note that custom colors can be safely used as newly defined palettes.

Thanks for bringing this to our attention! Deeply appreciated!

Valentin

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VALENTIN BALTEANU
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Hi Valentin,

I understood the problem and for having discovered a new problem this will help to improve the CA.

I'm waiting for next release, I've tested the workaround and it works.

Thank you for your help!

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Diego Rodrigues
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Original Message:
Sent: 01-09-2019 01:47 PM
From: VALENTIN BALTEANU
Subject: I can't save the Exploration

Hi Diego,
Thank you very much for posting your question!
Our investigation has identified an yet unknown problem in our code, which we have already fixed and should be available in the next release. A defect has been log as a result.

The good news is that there is an obvious workaround:

• Cause: The failure is caused by the incorrect handling of custom colors for visualization border or background as set in the originating dashboard. Explore does not support styling/formatting of visualization as it is not intended for presentation but for exploratory analysis, and it fails to deal with the custom color.
• Workaround solution: Discard the card you added from the Dashboard. Remove the use of custom colors in visualization properties, in the "source" dashboard and save. Use system defined colors instead. Then proceed to "Explore... -> Add to Existing Exploration". At this point Explorations can be saved.
  Note that custom colors can be safely used as newly defined palettes.

Thanks for bringing this to our attention! Deeply appreciated!

Valentin

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VALENTIN BALTEANU
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