Thanks very much for the context.
I think it would be
very smart for IBM to take SR fieldwork seriously
(including
map functionality).
My organization is just a small municipality (200,000 people) and yet we have 500+ SRs per day that staff need to investigate/process. We have an entire Service Request department (20–30 staff) who's sole purpose is to handle SRs (from the public and from internal staff).
A
large City would have 10 times as many SRs to process.
I would think IBM would want to consider building an Anywhere app (with a map) to handle SRs for
outdoor/local government industries. Otherwise, frankly, limitations like this will continue to earn Maximo the reputation of being well suited to factories and maintenance facilities, but
not suitable for outdoor/municipal work.
It's just an earnest thought. Hopefully, that context could help with any business case discussions that might come up.
The outdoor work order industry is huge! And IBM's competition, CityWorks, is very strong in this area.
Original Message:
Sent: Tue September 01, 2020 10:37 AM
From: Bradley Downing
Subject: How to process/convert an SR to a WO in Anywhere?
Hi! When we developed the SR app it was in response to the then perceived market need. I was the lead on that effort in 2014/15 and we understood the market need to be creation of SRs and not processing. The market was telling us at that time that SRs in an industrial context (as opposed to IT which was the progenitor of the SR in Maximo back in 2003), did not get processed int he field. The request was one that was looked at in the office and then a simple determination to create a workorder would be made.
This allowed for multiple SR inputs to a single work order (if need be) and then a single workorder could be investigated. Also since the tech (in the few use case scenarios we were working with) needed to asses any material requirements, the client was allowing for the WPEdit material settings to be modified when in status APPR. This soliton provided the ability to create a material plan in the field on the work order AND accrue labor time. You cannot do that on an SR since there is no Material object associated with the SR artifact.
As we move forward with new product development, it appears that additional functionalities will be looked at and this may very well be one of them.
------------------------------
Bradley K. Downing , MBA
IBM Certified Adv. Deployment Prof. Maximo v7.6.1
IBM
Bakersfield CA
Original Message:
Sent: Mon August 31, 2020 09:39 AM
From: User1971
Subject: How to process/convert an SR to a WO in Anywhere?
Thanks! That helps.
I can't help but think that I'm still missing something here. :)
If the functionality I described doesn't exist in Anywhere, then how do users/organizations normally process SRs? I would think that SRs in most organizations would require someone going to look at the problem that was reported (not just sitting at their desk/PC and assuming that a WO is needed/justified). Do people really walk or drive to the SR in question, write down the info on a piece of paper, walk/drive back to the office, and enter the information into the SR in Maximo Desktop (and create a WO)?
I'm guessing I must have misunderstood something. I wouldn't think my use case is terribly unique, and yet, I can't imagine people doing what I described above for every SR that comes in (and I wouldn't think everyone customizes the SR Anywhere app for this scenario-or creates a new app from scratch).
Any insight would be appreciated!
Cheers.
Original Message:
Sent: Mon August 31, 2020 08:36 AM
From: Steven Shull
Subject: How to process/convert an SR to a WO in Anywhere?
The SR app is essentially designed to mimic the self-service application inside of Maximo. There is nothing out of the box for updating existing SRs even, just for reporting new SRs and looking at existing SRs. Changing the apps to support modifying standard fields isn't too difficult, though classifications are probably the most complicated thing inside of Anywhere so that would be difficult to add.
Even with the large platform update that is about to occur where they blend the Work Center & Anywhere applications on a new technology platform, I don't think it would help SRs much as Work Centers have also started with the self-service flow. I think this is something you'll have to develop yourself or try to request IBM to enhance. We had some conversations early on with IBM when SR was unveiled because we had customers with Maximo Mobile who we were trying to move on Anywhere and Maximo Mobile had support for SRs and their technicians were using both types of records. Unfortunately it wasn't their intent to replace that functionality at the time, so we ended up building it ourselves.
------------------------------
Steven Shull
Director of Development
Projetech Inc
Cincinnati OH
Original Message:
Sent: Sat August 29, 2020 02:43 PM
From: User1971
Subject: How to process/convert an SR to a WO in Anywhere?
On my phone, using Anywhere 7.6.4:
I want to do the following with an existing SR:
- Look at the SR
- Drive to the site
- Investigate the issue
- Fill in SR fields such as classification and asset/location (via a map and GPS)
- Then click a button to create a WO from the SR
How can I do this using Maximo Anywhere?
This seems like a pretty reasonable/common use case, yet as far as I know, Anywhere is not designed to handle this scenario.
Thanks.
#Maximo
#AssetandFacilitiesManagement
#MaximoAnywhere