​Hello all - I would like to extract the plaintext equivalent from a marked-up (HTML? SGML?) field (resolution_summary) while working in the built-in, jython Script environment.

This is the sort of thing I would do using html2text in more open Python settings but this appears not to be an available import.  I could use help in identifying how I might achieve this extraction.

Thanks and regards.

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Edwin Bolton
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Hello Edwin,

You can access the content of the "resolution_summary" field by adding "content" when referencing it.

resolution_summary_content = incident.resolution_summary.content

# You can also use the "helper" module

resolution_summary_content = helper.createPlainText(incident.resolution_summary.content)​

Is this what you were looking for?

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Andrew Wadsworth
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Hello, Andrew and thanks for responding.​

My objective is to preserve the current resolution summary as a Note before resetting it to a blank, in a Script that will be run from a Rule when the Status becomes Active - the best indicator of ticket re-opening that I can find.

In essence:

incident.addNote("Ticket reopened.  Previous Resolution Summary: {}".format(incident.resolution_summary.content))

But the content of my new Note contains the markup tags from the Resolution Summary:

Ticket reopened. Previous Resolution Summary: <div class="rte"><div>A possible resolution summary here...</div></div>

So I already used incident.resolution_summary.content and also tried incident.resolution_summary["content"] but these output the content inclusive of Tags.

I tried helper.createPlainText and this does not appear to help - I am unsure if it is needed for addNote and more significantly it also appears to pass through the tags unchanged.

As I said, in an open Python environment, the html2text library would support the tag stripping I need to do but does not seem to be available in the internal, jython scripting environment provided within Resilient - so I am looking for an alternative.

Best regards


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Edwin Bolton
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Original Message:
Sent: Tue April 02, 2019 03:46 PM
From: Andrew Wadsworth
Subject: How to extract plaintext from HTML in Script?

Hello Edwin,

You can access the content of the "resolution_summary" field by adding "content" when referencing it.

resolution_summary_content = incident.resolution_summary.content# You can also use the "helper" moduleresolution_summary_content = helper.createPlainText(incident.resolution_summary.content)​

Is this what you were looking for?

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Andrew Wadsworth
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