BPM, Workflow, and Case

BPM, Workflow, and Case

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  • 1.  How to Confirm If IBM Intelligent Investigation Manager is in Use?

    Posted Mon May 19, 2025 10:26 AM
    Hello Community,
     
    In our IBM Case Manager environment, we noticed that the following applications are currently running on WebSphere:
     
    IntelligentInvestigationWidgets
     
    IntelligentInvestigationRestEAR.ear
     
    These applications appear to be part of IBM Intelligent Investigation Manager (IIM), which extends IBM Case Manager with capabilities for advanced data analysis, relationship mapping, and visual investigation - typically used for fraud detection and similar use cases.
     
    However, after reviewing our deployed custom case solutions, we couldn't find any reference to these two applications. It seems they might have been installed but were never utilized.
     
    We'd like to better understand the impact of stopping these applications. Specifically:
     
    How can we confirm whether these applications are currently being used?
     
    If they are unused, will stopping them cause any issues with existing Case Manager solutions or components?
     
    Our goal is to safely clean up unused components and optimize the environment. Any guidance, best practices, or steps to verify dependency (e.g., widget usage, REST service calls, etc.) would be much appreciated.
     
    Thank you in advance for your help!


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    RAA One
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  • 2.  RE: How to Confirm If IBM Intelligent Investigation Manager is in Use?

    Posted Wed May 21, 2025 02:34 PM

    Hello Team, 
    Did you check that you didn't use any widgets? 
    Does it also come with a set of custom objects in the OS? Do you see any instances created there or referring to old cases? 



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    Malek Jabri
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    Original Message


  • 3.  RE: How to Confirm If IBM Intelligent Investigation Manager is in Use?

    Posted 30 days ago

    these #3 artifacts are related to ICM i2, 

    1. component Q (Component Queue: IntelligentInvestigationOperation.jar with functions createCasePackageToZip, createCasePackageToPdf,sendNotification).
    2. Widget: IntelligentInvestigatorWidgetsEar deployed in Websphere console.
    3. Rest Service: IntelligentInvestigatorRestEar deployed in Websphere console.
    I can see few custom widgets are making call for rest api (i2SolutionFraud.rest.createChecklistItems and i2SolutionFraud.rest.retrieveChecklist), is there any alternate OOTB functionality available to replace these lines of code,



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    RAA OneSr Architect
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    Original Message


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