Ensuring there are no messages in the MAXINTERROR/MAXINTERRORMSG tables is applicable no matter the queue type. You won't get an email if there are other messages in the table.
On a continuous queue, by design, it will continue processing even though something has failed. So you may get 10 errors but you will only receive 1 email for those until you address all the errors. If you want email alerts for each error, that's when you have to utilize an escalation (or some other process) to alert.
------------------------------
Steven Shull
Director of Development
Projetech Inc
Cincinnati OH
------------------------------
Original Message:
Sent: Tue May 18, 2021 02:51 AM
From: Mathankumar S
Subject: How to configure mail notification for any error message stuck in the Message Tracking Application?
Hi Steven Shull,
Thanks a lot for your response and shared knowledge!
is this applicable if we use sequential queues as well?
Regards,
Mathan
------------------------------
Mathankumar S
Original Message:
Sent: Mon May 17, 2021 09:38 AM
From: Steven Shull
Subject: How to configure mail notification for any error message stuck in the Message Tracking Application?
IBM went away from the file based errors to the table based which as you mentioned is MAXINTERROR and MAXINTERRORMSG. You can extract these messages but I wouldn't.
The big thing to be aware of is you get 1 email per queue while there are errors. We've found mixed results where records are left in the MAXINTERROR table (after deleting or processing) which prevents any future communications. Ensure you have no messages in those tables for the queue you're trying to process and you should get notifications. Queues can also each be set with their own email address that overrides the admin email. You can find this in the Add/Modify Queues dialog in the External System application.
If you want an email per error and have continuous queues, you'll need to go the escalation route.
------------------------------
Steven Shull
Director of Development
Projetech Inc
Original Message:
Sent: Thu May 13, 2021 09:59 AM
From: Mathankumar S
Subject: How to configure mail notification for any error message stuck in the Message Tracking Application?
We are trying to add mail notification for any error message stucks in the Message Tracking Application. As per the inbulit system functionality we have a Communication Template SDMSGTRACKING and an Escalation SDMSGTRACKING (which is currently disabled in the system). If we enable this escalation then we are able to receive mail alerts for any failed message in Message Tracking.
We are trying to find out any OOB method so that we can get mail alert for any stucked message.
We have gone through various technotes available over internet and came across the following properties with their value that we have edited in order to receive mails.
1) In System properties -
a)mxe.int.adminfromemail --
maximo_donotreply@seadrill.comb)mxe.int.admintoemail -- We enter one of our's email address
c)mxe.int.globaldir - we have verified that the path mentioned in this field is able to store any xml file that we export through external system
d)mxe.email.charset -- set the value as UTF-8
e)mail.smtp.host -- localhost ( we were able to receive mails for account password change)
f)mxe.int.webappurl --
http://seadrill-dev.mro.com/meaweb/os/2)Object Structure -- MESSAGETRACK which consists of PR and PR line table
3)Publish Channel -- PR with Message Tracking enabled and store messge checkbox checked. We have also enabled the Event Listner for the same.
4)Enterprise Service -- SDPR_T with Message Tracking enabled and store messge checkbox checked
5)External System -- EXSYS_T with end point as MXXMLFILE we have added the Enterprise services and Publish Channel.
When we tried to import an error xml from this external system we were not able find any Error folder created in the global directory (F:\IBM\WebSphere\AppServer\profiles\ctgAppSrv01\MeaGlobalDirs) but we can see an entry in Table MAXINTERRORMSG.
------------------------------
Mathankumar S
------------------------------
#AssetandFacilitiesManagement
#Maximo