Hi Everyone,
First off, apologies if I'm posting in the wrong group/area first "timer" (no pun intended) here!
I'm looking for some guidance on how to access timer data for a custom boolean field I created that I'm tracking time changes on and is manipulated via two Menu Item rules that essentially set the field state to on/off (true/false).
While trying to enumerate a sample incident object's dictionary keys I came across the property incident.timer_field_summarized_incident_data - seems like what I'm looking for but it doesn't contain any data. I tried closing out the incident to see if the data wouldn't be populated until incident closure, but this doesn't seem to be the case.
When looking into the boolean field under incident.properties it only appears to contain the boolean result (True or False - also Unknown since it's optional currently) and doesn't seem to contain the timer data.
I'm trying to access the timer data for the total time spent while the field is set to true - any help is greatly appreciated!
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Jason Jemmott
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