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How do I get support for AIX Toolbox for Linux Applications?

  • 1.  How do I get support for AIX Toolbox for Linux Applications?

    Posted Fri November 13, 2020 11:28 PM

    ANSWER:

    Open Source RPM packages from the AIX Toolbox for Linux Applications are not supported through IBM support; however, an "AIX Open Source Software Forum" is available on the IBM Community. This forum team will provide best effort support for installing or configuring a Toolbox package, and will address requests for new packages to be added to the collection.

    The Open Source forum team is generally very responsive and should be able to assist with your issue, or provide further guidance if other support is required.

    Here are some additional references which may be helpful as you add Open Source products to your AIX environment:

    AIX Open Source Forum:

    https://community.ibm.com/community/user/power/communities/community-home?CommunityKey=10c1d831-47ee-4d92-a138-b03f7896f7c9

    AIX Toolbox for Linux Applications Downloads:

    https://www.ibm.com/support/pages/node/883796

    **See the following technote for support details:

    Resolving AIX Open Source Package and Application Issues:

    https://www.ibm.com/support/pages/node/706233

    Additionally, the following information may be helpful:

    A) Dependent module errors (missing modules installed by rpm.rte libintl.a, libpopt.a, libnss3.so, libz.a, etc) with rpm.rte < 4.13.0.4

    See:

    Update rpm.rte to the latest version to resolve rpm errors and core dumps

    https://www.ibm.com/support/pages/node/6263037

    B) Missing libraries installed by AIX OpenSSL file sets (openssl, crypto)

    Your issue may be resolved by running updtvpkg.

    See:

    Understanding the AIX Virtual RPM Package for rpm.rte

    https://www-01.ibm.com/support/docview.wss?uid=ibm10876682

    C) Many dependencies required to install package

    See:

    Tips for Installing Python or other AIX Toolbox for Linux® Applications

    https://www.ibm.com/support/pages/node/6237870



    #AIX
    #Support
    #SupportMigration


  • 2.  RE: How do I get support for AIX Toolbox for Linux Applications?
    Best Answer

    Posted Fri November 13, 2020 11:32 PM

    Additionally Support Options:

    IBM Technology Support Services ("TSS") offers Open Source Software ("OSS") Support for select AIX Toolbox packages.

    View the list of supported products

    Read More about the TSS Open Source Software Support

    -To contact a TSS Representative to purchase OSS Support:

    Select the "Let's Talk" button for email, chat or phone call options.

    Tell the representative that you are interested in AIX OSS Support.



    #AIX
    #Support
    #SupportMigration