Hello,

I was wondering if it's possible to  highlight the comment tab in case of a comment, is it possible to achieve this using coaches.
 thank you in advance.

Hello!

The case comments UI view has a public method on it that returns an array of the comments. You can use the array.length method to get the count.

There is no OOTB mechanism to know for each user, whether a comment is "new" to them so that might be something you have to handle on your own somehow. eg. for each user, store the last comment count they saw.

var commentsView = page.ui.get("/Case_Comments");
if (commentsView != null) {
	var theComments = commentsView.getCaseComments();
	var commentCount = theComments.length;
	this.setText (commentCount.toString() + " comments");
}

Hello,

I was wondering if it's possible to  highlight the comment tab in case of a comment, is it possible to achieve this using coaches.
 thank you in advance.

Hello Dave,
Thank you for your response. The issue I'm facing is making a change to the tab-such as highlighting it or modifying the label-in the comment tab to ensure the user notices that there is a comment.

Best regards,
Sarah

Hello!

The case comments UI view has a public method on it that returns an array of the comments. You can use the array.length method to get the count.

There is no OOTB mechanism to know for each user, whether a comment is "new" to them so that might be something you have to handle on your own somehow. eg. for each user, store the last comment count they saw.

var commentsView = page.ui.get("/Case_Comments");
if (commentsView != null) {
	var theComments = commentsView.getCaseComments();
	var commentCount = theComments.length;
	this.setText (commentCount.toString() + " comments");
}

Hello,

I was wondering if it's possible to  highlight the comment tab in case of a comment, is it possible to achieve this using coaches.
 thank you in advance.