I need to load excel files in the new cognos analytics environment, but the button does not appear as in the previous version, what can I do? I have to deliver monthly reports to the client that I have created for several years and today in the new environment I cannot load dating, please help

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Michel Antonio Quezada Morales
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#CognosAnalyticswithWatson

Connect to your CA with another browser and see if the menu item will appear.   Alternatively, clear your browser's cache, restart the browser and connect to your CA.  This problem quite often happens when you work with multiple versions of CA.

If that does not work, contact your CA administrator and see what permission settings (capabilities etc. ) he has changed.  It is possible that he has accidentally removed your ability to upload files.  

My initial guess is that its a browser cache issue.

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IAN HENDERSON
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Thank you very much for answering, do you happen to have the support contact?

Thanks

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Michel Antonio Quezada Morales
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Original Message:
Sent: Wed May 05, 2021 10:27 AM
From: IAN HENDERSON
Subject: HELP! Upload Excel File

Connect to your CA with another browser and see if the menu item will appear.   Alternatively, clear your browser's cache, restart the browser and connect to your CA.  This problem quite often happens when you work with multiple versions of CA.

If that does not work, contact your CA administrator and see what permission settings (capabilities etc. ) he has changed.  It is possible that he has accidentally removed your ability to upload files.  

My initial guess is that its a browser cache issue.

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IAN HENDERSON
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