IBM MaaS360

IBM MaaS360

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  • 1.  GoodReader Not Re-installing from Application Catalog

    Posted Tue March 16, 2021 04:03 PM
    We have an iOS 14.4.1 device that will not re-install GoodReader from Application Catalog.  Device is an iPad Mini 4.

    1) GoodReader was uninstalled due to a corrupt installation via the MDM.  The MDM initially distributed the application via a Group Distribution.
    2) Attempted to re-install GoodReader from Application Catalog and it will not install.  No error messages.  VPP Codes are available.
    3) Performed Selective Wipe and Revoke Selective Wipe performed; GoodReader did not re-install nor could be installed via Application Catalog.
    4) Performed Wipe of device.  Device re-enrolled in MDM and received all distributed applications but GoodReader.  GoodReader still will install via Application Catalog.
    5) Tried to install other Applications and other Applications such as Numbers installed fine.

    The Admin of the Portal we use has been asked to manually distribute GoodReader to device but Admin has not performed as of this writing.

    Any ideas?

    ------------------------------
    Melissa Wilson
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  • 2.  RE: GoodReader Not Re-installing from Application Catalog

    Posted Wed March 17, 2021 08:06 AM

    Have you confirmed the app ID/ bundle ID is working properly and the app is still in the App Store?  You can check this easily by clicking the box to the right of the ID when looking at the app details in the app catalogue in the MaaS portal.  Also recently I have had to delete a VPP app in the app catalogue in the portal and then add it back.  That helped too.

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


  • 3.  RE: GoodReader Not Re-installing from Application Catalog

    Posted Wed March 17, 2021 11:32 AM
    Thank you for replying.  Yes I confirmed that the app ID / bundle ID is working properly and the app is still in the App Store.  Unfortunately, I am not an Admin in the IBM MaaS360 portal so I am unable to delete applications.  I have attempted repeatedly to reach the Admin to no avail.

    ------------------------------
    Melissa Wilson
    ------------------------------

    Original Message


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