Some weeks, the email is received from generate work orders from PM.  Other weeks, it is not.  This is run in the background. Is there a way to find out whether the email is sent or not?  Where would I look for that?

Some weeks, the email is received from generate work orders from PM.  Other weeks, it is not.  This is run in the background. Is there a way to find out whether the email is sent or not?  Where would I look for that?

Hi Angela,

I assume that you are using the PM Workorder generator crontask.

You should look at the SystemOut log file on the server for the time that the crontask is scheduled to run.

my article here talks about where to find this file - http://www.linkedin.com/pulse/introduction-most-important-maximo-log-file-mark-robbins

If there are problems then they should be visible in there.

If you haven't worked with this file before then send me a private message and I can provide some additional help.

Some weeks, the email is received from generate work orders from PM.  Other weeks, it is not.  This is run in the background. Is there a way to find out whether the email is sent or not?  Where would I look for that?

This is manual.  It is using Generate Work Orders with the number of days and Run Work Order Generation in the Background checked.

Hi Angela,

I assume that you are using the PM Workorder generator crontask.

You should look at the SystemOut log file on the server for the time that the crontask is scheduled to run.

my article here talks about where to find this file - http://www.linkedin.com/pulse/introduction-most-important-maximo-log-file-mark-robbins

If there are problems then they should be visible in there.

If you haven't worked with this file before then send me a private message and I can provide some additional help.

Some weeks, the email is received from generate work orders from PM.  Other weeks, it is not.  This is run in the background. Is there a way to find out whether the email is sent or not?  Where would I look for that?

Hi Angela,

you still need to look at the systemout.log file. If an error is being logged then it will be logged there.

Does it always happen with the same record?

If it is repeatable with the same record then look at the associated records to confirm that the email addresses are correct.

If it works intermittently for the same record then it is likely to be an environment error.

Do you know if the servers are hosted on Amazon AWS servers ?

best regards,

Mark

This is manual.  It is using Generate Work Orders with the number of days and Run Work Order Generation in the Background checked.

Hi Angela,

I assume that you are using the PM Workorder generator crontask.

You should look at the SystemOut log file on the server for the time that the crontask is scheduled to run.

my article here talks about where to find this file - http://www.linkedin.com/pulse/introduction-most-important-maximo-log-file-mark-robbins

If there are problems then they should be visible in there.

If you haven't worked with this file before then send me a private message and I can provide some additional help.

Some weeks, the email is received from generate work orders from PM.  Other weeks, it is not.  This is run in the background. Is there a way to find out whether the email is sent or not?  Where would I look for that?

This is manual.  It is using Generate Work Orders with the number of days and Run Work Order Generation in the Background checked.

Hi Angela,

I assume that you are using the PM Workorder generator crontask.

You should look at the SystemOut log file on the server for the time that the crontask is scheduled to run.

my article here talks about where to find this file - http://www.linkedin.com/pulse/introduction-most-important-maximo-log-file-mark-robbins

If there are problems then they should be visible in there.

If you haven't worked with this file before then send me a private message and I can provide some additional help.

Some weeks, the email is received from generate work orders from PM.  Other weeks, it is not.  This is run in the background. Is there a way to find out whether the email is sent or not?  Where would I look for that?