I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

What is the error?

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

I'm not sure. In the status of the escalation it just says error. Not sure how to find what this actually means.

What is the error?

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

If you look at the System Out logs, you should be able to see the error that is occurring.

If you provided more details on the Escalation and Communication Template you created, it would be easier to help.  the problem could be in the CommTemplate.

------------------------------
Julio Hernandez
Ergonare, Inc.
Phoenix AZ
480-759-9870

Original Message:
Sent: Thu February 29, 2024 07:33 PM
From: Christopher Stewart
Subject: Escalation to send email on new assignment

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

------------------------------
Christopher Stewart
------------------------------

I am on a cloud system so I have limited visibility, but I was able to look at the streaming log at the times it is erroring out and I am not seeing any errors related to escalations at the time. Here is how I have it set up:

I also need to send these for the MOVE crew as well so this has a different crew on it.

------------------------------
Christopher Stewart

Original Message:
Sent: Sat March 02, 2024 06:01 PM
From: Julio Hernandez
Subject: Escalation to send email on new assignment

If you look at the System Out logs, you should be able to see the error that is occurring.

If you provided more details on the Escalation and Communication Template you created, it would be easier to help.  the problem could be in the CommTemplate.

------------------------------
Julio Hernandez
Ergonare, Inc.
Phoenix AZ
480-759-9870

Original Message:
Sent: Thu February 29, 2024 07:33 PM
From: Christopher Stewart
Subject: Escalation to send email on new assignment

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

------------------------------
Christopher Stewart
------------------------------

Hi.

Your Communication Template screen shot is not all there but I can see that the "To:" is set to "MOVEEMAIL", which is presumably a Role.  Could you take a screen shot of the Roles screen showing how that Role is set up?  If that Role can't be resolved, that would cause an error.

Can you also show how the "Send From", "Subject", and "Message" fields are set up on the Comm Template?

It shouldn't be necessary but at one time I believe there was an issue if the "Escalation Point Condition" was left blank so I always set it to "1 = 1" if I don't have anything else to put in there.  You could try that too.

I am on a cloud system so I have limited visibility, but I was able to look at the streaming log at the times it is erroring out and I am not seeing any errors related to escalations at the time. Here is how I have it set up:

I also need to send these for the MOVE crew as well so this has a different crew on it.

------------------------------
Christopher Stewart

Original Message:
Sent: Sat March 02, 2024 06:01 PM
From: Julio Hernandez
Subject: Escalation to send email on new assignment

If you look at the System Out logs, you should be able to see the error that is occurring.

If you provided more details on the Escalation and Communication Template you created, it would be easier to help.  the problem could be in the CommTemplate.

------------------------------
Julio Hernandez
Ergonare, Inc.
Phoenix AZ
480-759-9870

Original Message:
Sent: Thu February 29, 2024 07:33 PM
From: Christopher Stewart
Subject: Escalation to send email on new assignment

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

------------------------------
Christopher Stewart
------------------------------

Hi.

Your Communication Template screen shot is not all there but I can see that the "To:" is set to "MOVEEMAIL", which is presumably a Role.  Could you take a screen shot of the Roles screen showing how that Role is set up?  If that Role can't be resolved, that would cause an error.

Can you also show how the "Send From", "Subject", and "Message" fields are set up on the Comm Template?

It shouldn't be necessary but at one time I believe there was an issue if the "Escalation Point Condition" was left blank so I always set it to "1 = 1" if I don't have anything else to put in there.  You could try that too.

I am on a cloud system so I have limited visibility, but I was able to look at the streaming log at the times it is erroring out and I am not seeing any errors related to escalations at the time. Here is how I have it set up:

I also need to send these for the MOVE crew as well so this has a different crew on it.

------------------------------
Christopher Stewart

Original Message:
Sent: Sat March 02, 2024 06:01 PM
From: Julio Hernandez
Subject: Escalation to send email on new assignment

If you look at the System Out logs, you should be able to see the error that is occurring.

If you provided more details on the Escalation and Communication Template you created, it would be easier to help.  the problem could be in the CommTemplate.

------------------------------
Julio Hernandez
Ergonare, Inc.
Phoenix AZ
480-759-9870

Original Message:
Sent: Thu February 29, 2024 07:33 PM
From: Christopher Stewart
Subject: Escalation to send email on new assignment

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

------------------------------
Christopher Stewart
------------------------------

Hi.

Your Communication Template screen shot is not all there but I can see that the "To:" is set to "MOVEEMAIL", which is presumably a Role.  Could you take a screen shot of the Roles screen showing how that Role is set up?  If that Role can't be resolved, that would cause an error.

Can you also show how the "Send From", "Subject", and "Message" fields are set up on the Comm Template?

It shouldn't be necessary but at one time I believe there was an issue if the "Escalation Point Condition" was left blank so I always set it to "1 = 1" if I don't have anything else to put in there.  You could try that too.

I am on a cloud system so I have limited visibility, but I was able to look at the streaming log at the times it is erroring out and I am not seeing any errors related to escalations at the time. Here is how I have it set up:

I also need to send these for the MOVE crew as well so this has a different crew on it.

------------------------------
Christopher Stewart

Original Message:
Sent: Sat March 02, 2024 06:01 PM
From: Julio Hernandez
Subject: Escalation to send email on new assignment

If you look at the System Out logs, you should be able to see the error that is occurring.

If you provided more details on the Escalation and Communication Template you created, it would be easier to help.  the problem could be in the CommTemplate.

------------------------------
Julio Hernandez
Ergonare, Inc.
Phoenix AZ
480-759-9870

Original Message:
Sent: Thu February 29, 2024 07:33 PM
From: Christopher Stewart
Subject: Escalation to send email on new assignment

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

------------------------------
Christopher Stewart
------------------------------

Don't You need to check E-mail?

Hi.

Your Communication Template screen shot is not all there but I can see that the "To:" is set to "MOVEEMAIL", which is presumably a Role.  Could you take a screen shot of the Roles screen showing how that Role is set up?  If that Role can't be resolved, that would cause an error.

Can you also show how the "Send From", "Subject", and "Message" fields are set up on the Comm Template?

It shouldn't be necessary but at one time I believe there was an issue if the "Escalation Point Condition" was left blank so I always set it to "1 = 1" if I don't have anything else to put in there.  You could try that too.

I am on a cloud system so I have limited visibility, but I was able to look at the streaming log at the times it is erroring out and I am not seeing any errors related to escalations at the time. Here is how I have it set up:

I also need to send these for the MOVE crew as well so this has a different crew on it.

------------------------------
Christopher Stewart

Original Message:
Sent: Sat March 02, 2024 06:01 PM
From: Julio Hernandez
Subject: Escalation to send email on new assignment

If you look at the System Out logs, you should be able to see the error that is occurring.

If you provided more details on the Escalation and Communication Template you created, it would be easier to help.  the problem could be in the CommTemplate.

------------------------------
Julio Hernandez
Ergonare, Inc.
Phoenix AZ
480-759-9870

Original Message:
Sent: Thu February 29, 2024 07:33 PM
From: Christopher Stewart
Subject: Escalation to send email on new assignment

I am trying use an escalation to send an email when an assignment is added to any workorder for crewworkgroup = 'HVAC'. The escalation errors out though. I'm not sure why. The escalation is on the assignment object with a conditional crewworkgroup = 'HVAC'. The communication template also uses the assignment. 

Any thoughts on why this is erroring or what conditional clause I should be using?

------------------------------
Christopher Stewart
------------------------------