Hi,
we are seeing below error in mea pod. We gave sigoption access to INSPECTION app READ option and restarted the server and probably since that it is failing.
[INFO] [MXServer] [CID-MXOSLC-10642] BMXAA6719I - USER = (MAXADMIN) SPID = (10.19.0.102.50955.260720171210) app (null) object (APPLICATIONAUTH) : select * from applicationauth where groupname in ( 'MAXADMIN' , 'USERMANAGEMENT' ) order by app, groupname for read only
&&& empty error
[err] java.lang.Exception
[err] at psdi.util.logging.Log4jLogger.error(Log4jLogger.java:379)
[err] at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(ObjectStructureCacheImpl.java:244)
[err] at psdi.iface.mos.ObjectStructureCacheImpl.reloadOS(ObjectStructureCacheImpl.java:88)
[err] at psdi.iface.mos.ObjectStructureCacheImpl.init(ObjectStructureCacheImpl.java:70)
[err] at psdi.mbo.AbstractMaximoMTEnabledCache.getCache(AbstractMaximoMTEnabledCache.java:81)
[err] at psdi.iface.mos.ObjectStructureCache.getMosInfo(ObjectStructureCache.java:120)
[err] at psdi.app.appsetup.MaxApps.getSiteOrgType(MaxApps.java:463)
[err] at psdi.security.Profile.constructAppAuthOneApp(Profile.java:1288)
[err] at psdi.security.Profile.constructAppAuthOneApp(Profile.java:1225)
[err] at psdi.security.Profile.constructAppAuthAll(Profile.java:1202)
[err] at psdi.security.Profile.constructProfile(Profile.java:892)
[err] at psdi.security.Profile.<init>(Profile.java:603)
[err] at psdi.security.SecurityService$SecurityInfo.getProfile(SecurityService.java:4224)
[err] at psdi.security.SecurityService$SecurityInfo.getProfile(SecurityService.java:4208)
[err] at psdi.security.SecurityService.getProfile(SecurityService.java:3506)
[err] at psdi.server.AppService.getProfile(AppService.java:333)
[err] at com.ibm.tivoli.maximo.oslc.provider.AbstractRouteHandler.checkAuth(AbstractRouteHandler.java:172)
[err] at com.ibm.tivoli.maximo.oslc.provider.MMIRouteHandler.handleRequest(MMIRouteHandler.java:47)
[err] at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.handleRoute(MaximoOslcProviderServlet.java:1402)
[err] at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.doGet(MaximoOslcProviderServlet.java:768)
[err] at javax.servlet.http.HttpServlet.service(HttpServlet.java:686)
[err] at javax.servlet.http.HttpServlet.service(HttpServlet.java:791)
[err] at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1262)
[err] at [internal classes]
[err] at com.ibm.tivoli.maximo.filter.UnSupportedMethodBlockFilter.doFilter(UnSupportedMethodBlockFilter.java:60)
[err] at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:203)
[err] at [internal classes]
[err] at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
[err] at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
[err] at java.base/java.lang.Thread.run(Thread.java:854)
20 Jul 2026 17:16:15:924 [ERROR] [MXServer] [CID-MXOSLC-10642] null
java.lang.NullPointerException: null
at psdi.iface.mos.MosDetailInfo.setAltKeys(MosDetailInfo.java:424) ~[businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCacheImpl.loadMosDetails(ObjectStructureCacheImpl.java:336) ~[businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(ObjectStructureCacheImpl.java:224) [businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCacheImpl.reloadOS(ObjectStructureCacheImpl.java:88) [businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCacheImpl.init(ObjectStructureCacheImpl.java:70) [businessobjects.jar:?]
at psdi.mbo.AbstractMaximoMTEnabledCache.getCache(AbstractMaximoMTEnabledCache.java:81) [businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCache.getMosInfo(ObjectStructureCache.java:120) [businessobjects.jar:?]
at psdi.app.appsetup.MaxApps.getSiteOrgType(MaxApps.java:463) [businessobjects.jar:?]
at psdi.security.Profile.constructAppAuthOneApp(Profile.java:1288) [businessobjects.jar:?]
at psdi.security.Profile.constructAppAuthOneApp(Profile.java:1225) [businessobjects.jar:?]
at psdi.security.Profile.constructAppAuthAll(Profile.java:1202) [businessobjects.jar:?]
at psdi.security.Profile.constructProfile(Profile.java:892) [businessobjects.jar:?]
at psdi.security.Profile.<init>(Profile.java:603) [businessobjects.jar:?]
at psdi.security.SecurityService$SecurityInfo.getProfile(SecurityService.java:4224) [businessobjects.jar:?]
at psdi.security.SecurityService$SecurityInfo.getProfile(SecurityService.java:4208) [businessobjects.jar:?]
at psdi.security.SecurityService.getProfile(SecurityService.java:3506) [businessobjects.jar:?]
at psdi.server.AppService.getProfile(AppService.java:333) [businessobjects.jar:?]
at com.ibm.tivoli.maximo.oslc.provider.AbstractRouteHandler.checkAuth(AbstractRouteHandler.java:172) [businessobjects.jar:?]
at com.ibm.tivoli.maximo.oslc.provider.MMIRouteHandler.handleRequest(MMIRouteHandler.java:47) [businessobjects.jar:?]
at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.handleRoute(MaximoOslcProviderServlet.java:1402) [commonweb.jar:?]
at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.doGet(MaximoOslcProviderServlet.java:768) [commonweb.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:686) [com.ibm.websphere.javaee.servlet.4.0_1.0.108.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:791) [com.ibm.websphere.javaee.servlet.4.0_1.0.108.jar:?]
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1262) [com.ibm.ws.webcontainer_1.1.108.jar:?]
at [internal classes]
at com.ibm.tivoli.maximo.filter.UnSupportedMethodBlockFilter.doFilter(UnSupportedMethodBlockFilter.java:60) [commonweb.jar:?]
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:203) [com.ibm.ws.webcontainer_1.1.108.jar:?]
at [internal classes]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [?:?]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:?]
at java.lang.Thread.run(Thread.java:854) [?:?]
20 Jul 2026 17:16:15:936 [ERROR] [MXServer] [CID-MXOSLC-10642] BMXAA7733E - There was an error loading the Object Strcuture cache: null
null
psdi.util.MXSystemException: BMXAA7733E - There was an error loading the Object Strcuture cache: null
null
at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(ObjectStructureCacheImpl.java:253) ~[businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCacheImpl.reloadOS(ObjectStructureCacheImpl.java:88) ~[businessobjects.jar:?]
at psdi.iface.mos.ObjectStructureCacheImpl.init(ObjectStructureCacheImpl.java:70) ~[businessobjects.jar:?]
All the pods are up but unable to access Manage. Any inputs would be much appreciated.
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Suhas Joshi
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