Team!

I can see error "Failed to import content file " in log file, when i try to update or install use case manager app freshly. Can anyone help me with this?

Regards,

Sandeep S

Hi Sandeep,

without knowing the context more precisely, it is difficult to narrow down the error. There are some dependencies to consider:

• Which QRadar release is used?
• Is an Apphost used?
• Which version of the app should be installed?
• Is the app installed via Extension Management or via the Assistant App?

This is just an excerpt of dependencies, but a good start to narrow down the problem :)

Hope this helps you a bit to make progess.

Regards,

Ralph

Thanks Ralph for responding, my response as below:

1. We are using Qradar 7.4.2 build ver
2. Apphost is not used
3. Use case manager 3.5.0 is used for installation
4. Tried updating through Assistant app, it failed to update. After 3 times of trying Use case manger app was not visible in Qradar console and service details as well in qappmanager. So tried to uninstall and reinstall the app through extension management, mentioned error encountered.

Regards,

Sandeep S

Hi Sandeep,

how many apps are running on your console? And what's the current status of your installed apps shown in qappmanager? Are you able to stop/start another existing app successfuly? If not, maybe some microservices regarding to the App Framework are needed to be restarted... There are also some dependencies to be considered in this version.

At this point i would recommend to raise an IBM Support Ticket for further investigation..

Regards,

Ralph