IBM QRadar SOAR

IBM QRadar

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  • 1.  Error when escalation QRadar to Resilient

    Posted Tue December 10, 2019 02:39 AM
    Hi
    We are getting the following error after a QRadar update and  escaltion  process to Resilient fails.


    The following client exception occurred while handling the server response:
    {0}
    TypeError: dijit.byId(...) is undefined

    Any ideas to check and troubleshoot?
    Thanks
    Best regards
    Oscar

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    Oscar López
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  • 2.  RE: Error when escalation QRadar to Resilient

    Posted Tue December 10, 2019 04:30 PM

    Hello Oscar,

    By "escalation", do you mean manual escalation (by clicking the "Escalate to Resilient" button)? This is the error shown on the popup window?

    Thanks,

    Yongjian



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    Yongjian Feng
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    Original Message


  • 3.  RE: Error when escalation QRadar to Resilient

    Posted Tue December 10, 2019 04:55 PM
    Hi Yongjian

    Yes you are right it was by clicking the "Escalate to Resilient" button

    I have solved restarting the Resilient APP in QRadar (via API)

    Thanks a lot.

    Best 

    Oscar

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    Oscar López
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    Original Message


  • 4.  RE: Error when escalation QRadar to Resilient

    Posted Wed December 11, 2019 07:18 AM
    Great.

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    Yongjian Feng
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    Original Message


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