Hi
I did cognos upgrade from Cognos 11.013 to 11.1.4  and able to bring up content manger is fine but when i am trying to bring up dispatcher throwing an following error .

ContentManager', 'getActiveContentManager', 'Failure'.

Content manger and disaptcher is installed on same machine with different ports and folders.

i tired all the optiions below.

- rebooted the servers
-regnerated crypto keys
cognosstartup.xml files moved from backup and re-open with latest versions.

But no luck.

not sure why it;s creating an problem while bringing up dispatcher only. any suggestions really appeariciate it.






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Rajitha Kalluri
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#CognosAnalyticswithWatson

@Rajitha Kalluri To understand the cause of the issue, a review of the Cognos logs will be needed. I would suggest logging a support case so our support team can assist. You can log a support case here ​

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DENNY NAREZNY
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Rajitha,

> Content manger and disaptcher is installed on same machine with different ports and folders.

1. Do you mean the Cognos 11.0.13 is in different folder with different ports than 11.1.4?  Are both of them running at the same time?

2. On the server 11.1.4, are you using the same database (ie: used by 11.0.13) as your content store for 11.1.4?




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KIAN GOH
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Hello,

If you have upgraded the Cognos on the same machine, check to see if the old instance's IBM service is disabled before you start the services of the new instance.

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satish attili
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If you have motio installed, the upgrade overwrites the xml fie containing the customisations. 

If not then there is a communication error. The dispatcher cannot communicate with the CM. Can you hit the Content Manager URI? If the CM is started OK, then your crypto keys may be out of sync, since you went to a backup, it will be worth checking. Make sure your CM is started before generating keys on the dispatcher.

Like Denny said, the logs will show more and support should be able to walk you through resolution. 

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Luke Peterson
Business Analytics Advocate
IBM
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Thanks everyone.

I just reinstalled app -tier it;s working fine. i feel something hold in app installation as part of upgrade and caused the issue.

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Rajitha Kalluri
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Original Message:
Sent: Thu November 28, 2019 07:35 PM
From: Luke Peterson
Subject: Error message ContentManager', 'getActiveContentManager', 'Failure'.

If you have motio installed, the upgrade overwrites the xml fie containing the customisations. 

If not then there is a communication error. The dispatcher cannot communicate with the CM. Can you hit the Content Manager URI? If the CM is started OK, then your crypto keys may be out of sync, since you went to a backup, it will be worth checking. Make sure your CM is started before generating keys on the dispatcher.

Like Denny said, the logs will show more and support should be able to walk you through resolution. 

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Luke Peterson
Business Analytics Advocate
IBM
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