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IBM QRadar

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  • 1.  Email message parsing script

    Posted 02/10/19 03:02 AM
    Hi,

    I have recently integrated an app from Resilient App exchange for auto email parsing(App - Generic Email Parsing Script), i did not faced any errors/challenges while installing, after installation i tried to configure email connections from resilient organization tab to read my emails, here is what i got stuck.

    My current client were not using IMAP protocol, i already tested with IMAP protocol and port as 993(SSL/TLS) and i got an error as "Connection to mailbox Email Parsing failed. A problem occurred connecting to the port number provided. Ensure that you entered a valid port number and try again." 

    Kindly advise how to resolve this and to configure email connection.

    ------------------------------
    JAYAKUMAR JAYARAJ
    ------------------------------


  • 2.  RE: Email message parsing script

    Posted 02/10/19 08:00 PM
    Hi,

    Currently the v32 Inbound Email only supports IMAP protocol. You can verify it works with you by running command below on Resilient server:
    curl -v imap://your-mail-server:993

    If the above command works but you still see an error from Resilient, you can contact Resilient Support. If the above command fails, you need to make sure the IMAP protocal is supported and the connection works in your environment.

    ------------------------------
    LILY WANG
    ------------------------------



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