we have dsm 2.1.5.4 installed on linux  and monitoring db2 luw db
we have activated alert monitoring and notification
but we are not receiving any mail although many monitors have been activated
is there a kind of possibility to test if dsm is able to ship mail or if something in the system/environment is preventing dsm from sending the mail
is there a logfile that would keep errors/warnings if dsm is not able to ship the mail ?

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Thank for all update/help
Best Regards, Guy Przytula
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#Db2

Hi, Guy

Sorry for replying late. With current information, I can not comment on whether it is a defect of DSM or environment issue . To facilitate the communication, may you pls open a support ticket and provide log info so the support engineer can provide further help on this?

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Su Li Hou
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thanks for the update
I will open a case and execute dsmcollect to ship diagnostics

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Thanks for all answers
Best Regards,
Guy Przytula
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Original Message:
Sent: Sun July 05, 2020 11:37 AM
From: Su Li Hou
Subject: email for alert

Hi, Guy

Sorry for replying late. With current information, I can not comment on whether it is a defect of DSM or environment issue . To facilitate the communication, may you pls open a support ticket and provide log info so the support engineer can provide further help on this?

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Su Li Hou
------------------------------