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  • 1.  Duplicate communication logs, emails in Workorder

    Posted Wed March 01, 2023 10:25 AM

    Hi all,

    We have a custom action class in PO workflow which sends dispatch emails from reference Work Order. It work fine most cases. But, for few work orders it adds duplicate comm-log entries and sends duplicate emails. We enabled maximo logs and could see only one entry action method trigger.
    What could be the reason of this behavior?

    Kindly share your suggestions. 

    Thanks!
    Sankar

    Duplicate CommLog in Workorder


    ------------------------------
    Sankar Ganesh
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    #AssetandFacilitiesManagement
    #Maximo


  • 2.  RE: Duplicate communication logs, emails in Workorder

    Posted Sun March 05, 2023 02:46 AM

    Hi Sankar,

    How are you generating these notifications ?I am assuming you are using an escalation to send this specific email based on the select criteria ? Since you mentioned about PO workflow, which object you are using to send these ?  



    ------------------------------
    Venkataraman Guruswamy
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  • 3.  RE: Duplicate communication logs, emails in Workorder

    Posted Tue March 07, 2023 06:59 AM

    Hi Venkat,

    Thanks for your reply!

    Yes. An Escalation and custom action class on PO object is used to generate the Emails.

    Regards



    ------------------------------
    Sankar Ganesh
    ------------------------------

    Original Message


  • 4.  RE: Duplicate communication logs, emails in Workorder

    Posted Mon March 06, 2023 07:48 AM

    Hi Sankar,

    These are the tricky one as it happens only for certain edge case. I will concentrate on finding the work order which are causing this issue. There must be some condition which is common on all the work order where this issue is happening.

    Another thing would be to enable more detailed loggins for auto script or cron task( I am assuming you are using one to generate communication or using escalation).

    Giving some more detail about your configurations would help experts in Maximo community to help resolve this issue.



    ------------------------------
    Biplab Choudhury
    IBM Champion 2022
    Senior Consultant
    BPD Zenith
    Melbourne
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  • 5.  RE: Duplicate communication logs, emails in Workorder

    Posted Tue March 07, 2023 07:06 AM

    Hi @Biplab,

    Thanks for your response!

    So far, not able to identify any difference in records. But, query execution time is more when it occurs.
    We have another duplicate 'WorkOrder Creation' issue in cron and we suspect that, the execution delay trigger duplicate action?
    Have you observed similar behavior in Maximo? 

    Kindly let me know your suggestions.

    Thanks!@



    ------------------------------
    Sankar Ganesh
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    Original Message


  • 6.  RE: Duplicate communication logs, emails in Workorder

    Posted Thu March 09, 2023 01:40 AM

    Hi, I would suggest watching the low level mbo activity. I have seen a situation in a clustered environment where duplicate mbos were generated. I did not have an opportunity to resolve the issue. It may have been the result of unlogged script failures (init scripts used to fail invisibly under certain scenarios). Good luck!



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    keith simmons
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