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  • 1.  Dialog box doesn't close in Asset application

    Posted 02/12/25 01:30 AM
    Edited by Sankar Ganesh V S 02/12/25 08:33 AM

    Hi all,

    We are facing a strange  issue in Maximo Asset application. If we open any dialog box like 'View Asset Move history' , "'View Satus history' etc., the dialog box is not closing when we click 'OK' and the web page is hanged. It happens only for few Asset records.

    There is no security restrictions on ASSET/ASSETTRANS objects. What could be the cause of issue? 

    Appreciate your response!

    Regards,

    Sankar



  • 2.  RE: Dialog box doesn't close in Asset application

    Posted 02/14/25 01:46 AM

    Hi Sankar

    Did you enabled SQL=INFO and Application=DEBUG and try recreating the issue. What does log say? Do you see any errors?



    ------------------------------
    Thanks & Regards,
    Prashant Sharma
    IBM Champion 2022|2023|2024|2025
    ------------------------------



  • 3.  RE: Dialog box doesn't close in Asset application

    Posted 02/14/25 02:17 AM

    I wold also suggest to open in Browser Developer Console (F12), reload page, reproduce the issue and look into the errors console. If you have self-signed certificates, it is possible, that some resources can be blocked by browser in security reasons (for example api). 

    Also look into app log to find any other errors, that can say something. 



    ------------------------------
    Andrey Ilinskiy
    Handz.on
    https://www.on.de/
    München
    ------------------------------



  • 4.  RE: Dialog box doesn't close in Asset application

    Posted 02/16/25 09:43 PM

    Hi Andrey,

    Thanks for the response!

    I tried enabling the Developer console , but couldn't find any significant error. Attached the screenshot for reference. It triggers maximo.jsp on click on 'OK' button. which is correct. But not cloing the dialog. It happens only for few records.. 



    ------------------------------
    Sankar Ganesh V S
    Technical Consultant
    DXC Technology
    ------------------------------

    Original Message


  • 5.  RE: Dialog box doesn't close in Asset application

    Posted 02/16/25 11:52 PM

    Hello!

    Is it the same for all users?

    Try to make some changes on that kind of asset, check what happens. Maybe You will see some "better" error. 

    Maybe You implemented some script recently? Look in to relevant relationships, maybe they have been changed?



    ------------------------------
    Juris Flugins
    Information systems engineer
    AS Augstsprieguma tīkls
    Rīga
    ------------------------------

    Original Message


  • 6.  RE: Dialog box doesn't close in Asset application

    Posted 02/17/25 05:15 AM

    And do u have any errors in SystemOut (pod logs) ? Normally, when it doesnt work for some specified records, something in background generate error, that can be visible in logs. Check please

    Also the question, have u done any modifications on this app/dialog ?



    ------------------------------
    Andrey Ilinskiy
    Handz.on
    https://www.on.de/
    München
    ------------------------------

    Original Message


  • 7.  RE: Dialog box doesn't close in Asset application

    Posted 02/17/25 05:49 AM
    Hi everyone,

    Thanks all for the responses.

    Found some unique behavior in ASSETUID for some records..(esp mobile asset records)
    The AssetUID is have different value from Max sequence.. 
    So we updated AssetUID same as AssetID..
    then, it is working :)

    Is there a different functionality used in Asset mobile to set asset UID? 


    Please let me know 

    Thanks again!





    Original Message


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