IBM MaaS360

IBM MaaS360

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

 View Only

  • 1.  Device Wiped

    Posted Thu November 21, 2019 09:33 AM
    Hi,

    I've recently set-up Android Enterprise for any new Android Devices, however I noticed yesterday when I removed MaaS control from a mobile, the device was totally factory wiped.  I can't see anywhere in the policy where I've configured this. I'd rather just get an alert than wiping the device.  
    Can someone advise where I configure these settings please?  

    Thanks
    Andy

    ------------------------------
    Andy Flatman
    ------------------------------


  • 2.  RE: Device Wiped

    Posted Thu November 21, 2019 10:01 AM
    Answering myself..... The policy has "Factory Reset Protection" Enabled.  Is it this I need to untick?  Thanks.

    ------------------------------
    Andy Flatman
    ------------------------------

    Original Message


  • 3.  RE: Device Wiped

    Posted Fri November 22, 2019 09:24 AM
    I'm still learning as well... but I believe that's expected when using Device Owner. If MDM is removed, the device factory resets. Profile Owner mode will let you remove the MDM.​

    ------------------------------
    Amy Burt
    ------------------------------

    Original Message


  • 4.  RE: Device Wiped

    Posted Fri November 22, 2019 01:08 PM
    Confirming that what Amy said is true - if a DO device has the Device Policy Controller (DPC) removed (in this case MaaS360) the device will automatically factory reset itself.

    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------

    Original Message