Hi there, I have a perpetual licence for SPSS Statistics that I need to transfer from one PC to another. Unfortunately the 'old' PC (to move from) doesn't exist any more, so it's not possible to manually deactivate SPSS on it.

My understanding is the lock code for the old PC needs to be removed from the SPSS authorization code, but this has to be done by a Customer Support person?

Many thanks

Dear Support Member​ 

Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc...   need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. We accept Licensing only.

Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license.

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

Best regards.

Support Member​ 

IBM SPSS Technical Support

Ah, OK thank you.