Hello,

I'm struggling to get a custom notification to trigger. I'm wondering if I'm doing something wrong?

Here's my notification:

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Liam Mahoney
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Hey Liam,

I've struggled with notifications as well, the configuration can be a bit quirky. Couple suggestions that may be helpful:

1. Tests will not work if the user triggering the notifications is the one who is supposed to be receiving them (by design).
2. Have you tried selecting "Added Owners" as well?
3. Have you tried adding a task is created/modified condition?

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Jared Fagel
Cyber Security Analyst I
Public Utility
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As Jared  has already mentioned this can be tricky. I've found the easiest way to test a specific notification is to use the "Notify Others" capability where you can put in an arbitrary email address. As Jared mentioned the user that caused the notification won't get it so make sure you use a different email address or Resilient user.

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Ben Lurie
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Thanks for the information guys! We ended up getting it to work.

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Liam Mahoney
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