What object structure should I be posting to, to create a commlog for a custmer agreement? I had duplicated PLUSPAGREEMENT and added the commlog object but when I post a comm log I am getting an error that the customer agreement does not exist. I have tried sending Agreement: A10243 and pluspagreementid: 642 and neither find the agreement. 

Any thoughts on what I am doing wrong?

Hi Christopher,

Could you please try to send rest call to Maximo and set minimum these three attributes in the body (json):

• ORGID
• AGREEMENT
• REVISIONNUM

These attributes are set as primary columns in database configuration.

What object structure should I be posting to, to create a commlog for a custmer agreement? I had duplicated PLUSPAGREEMENT and added the commlog object but when I post a comm log I am getting an error that the customer agreement does not exist. I have tried sending Agreement: A10243 and pluspagreementid: 642 and neither find the agreement. 

Any thoughts on what I am doing wrong?

Thanks for the help! I was not passing REVISIONNUM. Once I added it, it stopped erroring out. I am getting a 204 successful, but the COMMLOG is not being written to the COMMLOG table. Here is what I am doing. Does anything look incorrect with this?

Hi Christopher,

Could you please try to send rest call to Maximo and set minimum these three attributes in the body (json):

• ORGID
• AGREEMENT
• REVISIONNUM

These attributes are set as primary columns in database configuration.

What object structure should I be posting to, to create a commlog for a custmer agreement? I had duplicated PLUSPAGREEMENT and added the commlog object but when I post a comm log I am getting an error that the customer agreement does not exist. I have tried sending Agreement: A10243 and pluspagreementid: 642 and neither find the agreement. 

Any thoughts on what I am doing wrong?

Hi Christopher,

I was trying to reproduce your issue but for me communication log was created successfully for customer agreement that is in status REVISED. I also received http code "204 No Content" which is ok. 

Maybe you can compare my configuration with yours and I hope it will help you to move forward.

Maximo changes:

1.New custom relationship between objects PLUSPAGREEMENT and COMMLOG

Where Clause: ownerid=:pluspagreementid and ownertable = 'PLUSPAGREEMENT'

Sample curl request:

curl --location 'http://localhost/maxrest/oslc/os/pluspagreement?lean=1' \--header 'Content-Type: application/json' \--header 'x-method-override: SYNC' \--header 'PATCHTYPE: MERGE' \--data-raw '{    "orgid": "ANONYMIZED",    "agreement": "26417",    "revisionnum": 0,    "commlog": [        {            "sendfrom": "test@test.com",            "createdby": "test",            "subject": "test",            "message": "test",            "inboound": true,            "_action": "Add"        }    ]}'

Result in database:

Thanks for the help! I was not passing REVISIONNUM. Once I added it, it stopped erroring out. I am getting a 204 successful, but the COMMLOG is not being written to the COMMLOG table. Here is what I am doing. Does anything look incorrect with this?

Hi Christopher,

Could you please try to send rest call to Maximo and set minimum these three attributes in the body (json):

• ORGID
• AGREEMENT
• REVISIONNUM

These attributes are set as primary columns in database configuration.

What object structure should I be posting to, to create a commlog for a custmer agreement? I had duplicated PLUSPAGREEMENT and added the commlog object but when I post a comm log I am getting an error that the customer agreement does not exist. I have tried sending Agreement: A10243 and pluspagreementid: 642 and neither find the agreement. 

Any thoughts on what I am doing wrong?