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  • 1.  Creating a work order from a service request does not include asset

    Posted 11/20/25 08:49 AM

    If I have a service request, and attach one asset to the service request, then create a work order through the UI, the work order creates but the asset is not moved over to the work order. Trying to figure out what might be causing that and can't figure it out. 

    Any ideas or thoughts on this? 



    ------------------------------
    Christopher Stewart
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  • 2.  RE: Creating a work order from a service request does not include asset

    Posted 11/20/25 09:24 AM

    Hi Christopher,

    Is this behave for all Work Orders created from Service Request or only for specific ones?

    As a verification could you please check if TICKET2WO crossover domain contains ASSETNUM crossover filed definition.

    To check it please navigate to System Configuration -> Platform Configuration -> Domains and find TICKET2WO definition.



    ------------------------------
    Bartosz Marchewka
    IBM Maximo Consultant
    AFRY
    ------------------------------



  • 3.  RE: Creating a work order from a service request does not include asset

    Posted 11/20/25 09:33 AM

    Yes it is all service requests that create work orders with assets on them. 

    I checked TIKET2WO and yes it does have the assetnum included. 



    ------------------------------
    Christopher Stewart
    ------------------------------

    Original Message


  • 4.  RE: Creating a work order from a service request does not include asset

    Posted 11/21/25 05:04 AM

    Hello,
    please verify that there is no condition applied to the assetnum attribute in the Restrictions area. You can also simply check in the Work Order application whether you are retrieving the correct attribute value, especially if the application has been customized.



    ------------------------------
    Khairi Chmengui
    ------------------------------

    Original Message


  • 5.  RE: Creating a work order from a service request does not include asset

    Posted 11/21/25 05:13 AM

    What version of Maximo are you using and have you checked there are no automation scripts or other configurations that would clear the Asset number in your instance.

    I have never seen this issue before in any out of the box Maximo instance



    ------------------------------
    Steve Lee
    Maximo Technical Sales Specialist
    IBM
    Leeds
    ------------------------------



  • 6.  RE: Creating a work order from a service request does not include asset

    Posted 11/21/25 09:37 AM

    I'm on MAS 9.03. I am looking into automation scripts to see if something is removing it. Are there any particular logging settings I should make sure are on to see what is happening with this?



    ------------------------------
    Christopher Stewart
    ------------------------------

    Original Message


  • 7.  RE: Creating a work order from a service request does not include asset

    Posted 11/21/25 01:29 PM

    I saw this at my last organization. It has to do with the fact that the Service Request is NOT organization and site specific but your work order is. We added the Org and Site to our SR form and then passed those values over with the cross domain when the work order was created. It worked fine after that. 



    ------------------------------
    Anne Antonelli
    Founder & Lead Maximo Trainer
    Technology Training & Consulting, Inc.
    Denver, CO
    anne@trainyourway.com
    ------------------------------



  • 8.  RE: Creating a work order from a service request does not include asset

    Posted 11/24/25 05:42 AM

    Hi Christopher

    I just tried this on a standard OOTB MAS 9.1 environment and it works fine. Please check any automation scripts or other configuration that may be clearing the asset. Also, please check that the SR.ASSETSITEID field on the SR has the correct SITEID of the ASSET.

    Regards



    ------------------------------
    Aneesh Joseph
    Director and Solutions Architect
    objec3d
    Melbourne, Australia
    https://www.objec3d.com
    ------------------------------



  • 9.  RE: Creating a work order from a service request does not include asset

    Posted 11/24/25 07:30 AM

    Thanks for testing this in 9.1. I will look into scripts and see if I can find what is wrong. I checked the DB and I do see the correct siteid for sr.assetsiteid. 



    ------------------------------
    Christopher Stewart
    ------------------------------

    Original Message


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