watsonx Assistant

watsonx Assistant

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  • 1.  Conversational search error "An error occured processing the stream. Please try again."

    Posted 26 days ago

    Ever since the IBM Cloud login issues, I am unable to get our conversational search to trigger in watson.

    When I try to trigger it I am getting the error "An error occured processing the stream. Please try again."

    Does anyone have any ideas what could be causing this?

    Thanks, Will



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    William Griffith
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  • 2.  RE: Conversational search error "An error occured processing the stream. Please try again."

    Posted 25 days ago

    That's the generic "things are broken" error. 

    If you use the preview tab in W.A then you can get a debug mode in the chat box. That should give you the full error stack. 

    Does the chat still work ? I used to get this error but the chat box still worked !

    Double check / recreate API keys is usually my first step. 

    Roy 



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    ROY MCDONNELL
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    Original Message


  • 3.  RE: Conversational search error "An error occured processing the stream. Please try again."

    Posted 24 days ago

    Thanks for your reply.

    I have just tried creating a whole new instance of watson assistant, and the only thing I changed out of the box was turning conversational search on, and still got this issue.

    I think therefore there may be something wrong with the discovery instance we are using for the conversational search, but I even tried setting up a new one of those as well. 

    The chat works fine in terms of actions and everything else, it's only conversational search causing the issue.

    Thanks, Will



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    William Griffith
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    Original Message


  • 4.  RE: Conversational search error "An error occured processing the stream. Please try again."

    Posted 24 days ago
      |   view attached

    I don't use discovery and i sitll get this error. It normally one of the steps in  Actions is broken. 

    Does it resolve if you remove  conversational search? 
    But definitely use the debug mode to get the full error message , i give a screengarb of where thatm options is in the preview chatbox. 


    Roy

    ( i am not a Watson expert, just played around with it alot ) 



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    ROY MCDONNELL
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    Original Message


  • 5.  RE: Conversational search error "An error occured processing the stream. Please try again."

    Posted 23 days ago

    Hi Will,

    Thanks for reaching out. The error "An error occurred processing the stream. Please try again." may be related to the recent IBM Cloud login issues. Here are some possible causes and solutions:

    1. Check IBM Cloud Status – Ensure there are no ongoing service disruptions affecting Watson. You can check the status .

    2. Verify Credentials and Permissions – If authentication settings changed, confirm that your credentials and access permissions for Watson Assistant are correctly configured.

    3. Clear Cache and Restart Session – Try logging out of IBM Cloud, clearing your browser cache, and logging back in.

    4. Review Error Logs – Check Watson Assistant logs for additional details that might indicate why the request is failing.

    5. Test with a Different Query – If the issue persists, try triggering a different request in Watson to determine if the problem is specific to Conversational Search.

    If the error continues, reaching out to IBM support may be necessary for further troubleshooting. Let me know if you need additional guidance!

    Best regards, Luis



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    Luis Angel Almendarez
    Manager AI - Watsonx Assistant
    GFB
    NLE, MEX.
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    Original Message


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