IBM QRadar

IBM QRadar

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  • 1.  Community Edition download error

    Posted 04/12/21 11:25 AM
    Trying to download QRADAR CE 7.7.3, I got "An error has occurred" followed by text about "This product is subject to strict US export control laws..." and that they will review my request and contact me if "we are able to give access."

    Is this normal?  I live in the U.S.?

    The first IBM download site I went to had me login, then afterwards gave me an invalid page msg.

    Tried to download from https://www.ibm.com/community/qradar/ce/

    ------------------------------
    John Tyson
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  • 2.  RE: Community Edition download error

    Posted 04/17/21 03:57 AM
    Edited by Pascal Weber 04/17/21 04:17 AM
    Hello @John Tyson,

    That's weird :)

    Check your IP on a public platform to verify the localisation physical and registrar. (Check your TI information too like : https://exchange.xforce.ibmcloud.com/ip/XX.YY.ZZ.AA)

    If you are still in the US, verify then your account information if you are registered is in the US.

    Use this link for the form: https://www.ibm.com/account/reg/us-en/subscribe?formid=urx-32552 to download CE.

    After installl don't forget to apply : https://www.ibm.com/support/pages/node/6395080

    Hope this helps.

    Regards.




    ​​

    ------------------------------
    @zoldax

    https://www.youracclaim.com/users/pascal-weber.029e134d/badges
    ------------------------------



  • 3.  RE: Community Edition download error

    Posted 04/18/21 10:25 PM
    Thank you, Pascal. I received an automated email from IBM on 4/11/21 saying "we have fixed the error in your account" and I was able to successfully install Qradar CE.  Now I'm stuck trying to get data fed into Qradar.  Maybe I will make a separate post for that if I can't find anything here.

    ------------------------------
    John Tyson
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    Original Message


  • 4.  RE: Community Edition download error

    Posted 04/21/21 02:20 PM
    Hi John,

    it sounds like you've hit this issue with your ce. https://www.ibm.com/support/pages/node/6395080
    Just apply this workaround. Details about find in the texted support notice :)

    if [ -f /opt/qradar/ecs/license.txt ] ; then echo -n "QRadar:Q1 Labs Inc.:0007634bda1e2:WnT9X7BDFOgB1WaXwokODc:12/31/20" > /opt/qradar/ecs/license.txt ; fi ; if [ -f /opt/ibm/si/services/ecs-ec-ingress/current/eventgnosis/license.txt ] ; then echo -n "QRadar:Q1 Labs Inc.:0007634bda1e2:WnT9X7BDFOgB1WaXwokODc:12/31/20" > /opt/ibm/si/services/ecs-ec-ingress/current/eventgnosis/license.txt ; fi ; if [ -f /opt/ibm/si/services/ecs-ep/current/eventgnosis/license.txt ] ; then echo -n "QRadar:Q1 Labs Inc.:0007634bda1e2:WnT9X7BDFOgB1WaXwokODc:12/31/20" > /opt/ibm/si/services/ecs-ep/current/eventgnosis/license.txt ; fi ; if [ -f /opt/ibm/si/services/ecs-ec/current/eventgnosis/license.txt ] ; then echo -n "QRadar:Q1 Labs Inc.:0007634bda1e2:WnT9X7BDFOgB1WaXwokODc:12/31/20" > /opt/ibm/si/services/ecs-ec/current/eventgnosis/license.txt ; fi ; if [ -f /usr/eventgnosis/ecs/license.txt ] ; then echo -n "QRadar:Q1 Labs Inc.:0007634bda1e2:WnT9X7BDFOgB1WaXwokODc:12/31/20" > /usr/eventgnosis/ecs/license.txt ; fi ; if [ -f /opt/qradar/conf/templates/ecs_license.txt ] ; then echo -n "QRadar:Q1 Labs Inc.:0007634bda1e2:WnT9X7BDFOgB1WaXwokODc:12/31/20" > /opt/qradar/conf/templates/ecs_license.txt ; fi

    Have fun with your CE :)

    Regards,
    Ralph

    ------------------------------
    Ralph Belfiore
    SIEM Expert
    pro4bizz GmbH
    Karlsruhe
    +49 721 90981727
    ------------------------------

    Original Message


  • 5.  RE: Community Edition download error

    Posted 05/22/25 11:54 AM

    I am facing the same issue in 2025
    Trying to download QRADAR CE 7.7.3, I got "An error has occurred" followed by text about "This product is subject to strict US export control laws..." and that they will review my request and contact me if "we are able to give access."

    I dont live in the U.S.

    The first IBM download site I went to had me login, then afterwards gave me an invalid page msg.

    Tried to download from https://www.ibm.com/community/qradar/ce/



    ------------------------------
    M Hamza Anwar
    ------------------------------

    Original Message


  • 6.  RE: Community Edition download error

    Posted 05/26/26 08:16 AM

    Hi,

    I just went through the exact same issue and finally got it working. There are actually two separate hurdles you might be hitting here:

    1. The Account Gate (Profile Completeness)

    Before doing anything else, make sure your Country of Origin is explicitly set in your IBM Profile. If this field is blank, IBM's download portal will fail silently because it can't validate export compliance tokens. Update your profile, save it, and try the download link again.

    2. The DNS Resolution Failure

    If you fixed your profile but are now getting a "This site can't be reached" error stating that the host DNS address could not be found, IBM's DNS infrastructure is likely having a validation disagreement with your ISP or Google's DNS.

    Cloudflare's DNS handles the routing correctly. You can bypass this immediately using one of two methods:

    Method A: Temporary Local Mapping (Fastest)

    You can force your machine to look at the correct IP address directly, bypassing the broken DNS lookup entirely:

    1. Open Notepad as an Administrator.

    2. Open your local network hosts file (found under System32 \ drivers \ etc \ hosts).

    3. Add the server IP 170.225.119.160 pointing to iwm.dhe.ibm.com at the very bottom of the file.

    4. Save the file, restart your browser, and click the download link again. (Note: Remember to remove this line after your download finishes).

    Method B: Switch to Cloudflare DNS

    Alternatively, switch your network adapter's IPv4 DNS settings to use Cloudflare's public servers, which resolve the domain properly:

    • Primary: 1.1.1.1

    • Secondary: 1.0.0.1

    Once you apply either of those fixes, run a quick DNS flush in your terminal (ipconfig /flushdns) or try it in an Incognito window, and the download should finally kick off!



    ------------------------------
    עומר קון
    ------------------------------

    Original Message


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