Hello,

I'm getting a curious issue with Dashboard export PDF option with existing Dashboards, most of them created on 11.1.7. When I try to export them in PDF (share-export) the CA interface hangs with the message "Building PDF...".

There is someone having issues with this in 11.2.4 FP2

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German Rodriguez
------------------------------

Hi German,

just one of the first things to check: Extensions. Do you have any uploaded into your environment?

If yes, please test the factory mode of Cognos and test again the PDF export. Go to Cognos via url <link-to-Cognos>/bi/?perspective=home&factoryMode=true

------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
------------------------------

Thank you Robert for your reply !
I tried with factoryMode=true but I got the same behavior. …."Building PDF" I let it running over the night and in the morning the buit had not been finished. I work with Edge, and I activated the Dev tools F12. When I run the Share PDF Export the logs shows an "Error loading Widget ….". raised by buldle.js.

Have you any other clue? I'm stucked, thank you. 
BR

------------------------------
German Rodriguez
------------------------------

Original Message:
Sent: Fri January 19, 2024 03:47 AM
From: Robert Dostal
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

Hi German,

just one of the first things to check: Extensions. Do you have any uploaded into your environment?

If yes, please test the factory mode of Cognos and test again the PDF export. Go to Cognos via url <link-to-Cognos>/bi/?perspective=home&factoryMode=true

------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
------------------------------

Hi German,

Do you have the same issue if you create a brand new dashboard (based on any samples, for instance) in 11.2.4 FP2?

Did you try to save any existing dashboard to be sure to update the dashboard specification? Did you try with another browser?

Best regards,

------------------------------
Patrick Neveu
Collaboration Betters The World (CBTW)
IBM Champion
------------------------------

And if nothing else helps I suggest to open a ticket at IBM Support.

------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
------------------------------

Original Message:
Sent: Tue January 23, 2024 03:33 AM
From: Patrick Neveu
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

Hi German,

Do you have the same issue if you create a brand new dashboard (based on any samples, for instance) in 11.2.4 FP2?

Did you try to save any existing dashboard to be sure to update the dashboard specification? Did you try with another browser?

Best regards,

------------------------------
Patrick Neveu
Collaboration Betters The World (CBTW)
IBM Champion
------------------------------

Thank you Robert,

I did but IBM technical support has become very slow.

------------------------------
German Rodriguez
------------------------------

Original Message:
Sent: Wed January 24, 2024 03:41 AM
From: Robert Dostal
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

And if nothing else helps I suggest to open a ticket at IBM Support.

------------------------------
Robert Dostal
Team Leader BI
GEMÜ
Ingelfingen
------------------------------


Original Message:
Sent: Tue January 23, 2024 03:33 AM
From: Patrick Neveu
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

Hi German,

Do you have the same issue if you create a brand new dashboard (based on any samples, for instance) in 11.2.4 FP2?

Did you try to save any existing dashboard to be sure to update the dashboard specification? Did you try with another browser?

Best regards,

------------------------------
Patrick Neveu
Collaboration Betters The World (CBTW)
IBM Champion

Hi Patrick,

Thank you for your reply.

It is an irregular issue because for the all the 11.2.4 Dashboard samples the export works as expected and for some of our dahboards it works too, but for mostly of them it doesn't and I cannot figure out what could be be the differences.

Thank you for your time and hints

------------------------------
German Rodriguez
------------------------------

Original Message:
Sent: Tue January 23, 2024 03:33 AM
From: Patrick Neveu
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

Hi German,

Do you have the same issue if you create a brand new dashboard (based on any samples, for instance) in 11.2.4 FP2?

Did you try to save any existing dashboard to be sure to update the dashboard specification? Did you try with another browser?

Best regards,

------------------------------
Patrick Neveu
Collaboration Betters The World (CBTW)
IBM Champion
------------------------------

Hi German,

If one specific dashboard is not working properly when you can to create a PDF, you might want to use the "Log my session" feature for this user, and maybe the log might help you to find a solution.

Best regards,

------------------------------
Patrick Neveu
Collaboration Betters The World (CBTW)
IBM Champion
------------------------------

Original Message:
Sent: Wed January 24, 2024 04:10 AM
From: German Rodriguez
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

Hi Patrick,

Thank you for your reply.

It is an irregular issue because for the all the 11.2.4 Dashboard samples the export works as expected and for some of our dahboards it works too, but for mostly of them it doesn't and I cannot figure out what could be be the differences.

Thank you for your time and hints

------------------------------
German Rodriguez
------------------------------


Original Message:
Sent: Tue January 23, 2024 03:33 AM
From: Patrick Neveu
Subject: CA 11.2.4 FP2 - Dashboard Export PDF

Hi German,

Do you have the same issue if you create a brand new dashboard (based on any samples, for instance) in 11.2.4 FP2?

Did you try to save any existing dashboard to be sure to update the dashboard specification? Did you try with another browser?

Best regards,

------------------------------
Patrick Neveu
Collaboration Betters The World (CBTW)
IBM Champion