Hello Ailin,
Couple of pointers here -
1) If the case solution are accessible to multiple users, then please check all of users who are using the case solutions have saved the case ..
or
2) If step 1 is done / completed/ not applicable then please commit the solution , it can be done by clicking vertical dots available in the right side top of the case solution , you can see the option of committing(Commit) the changes.
Hope this helps , if not please let me know , we can sure look other resolution.
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Gona Deepak
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