IBM Cloudability

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  • 1.  Azure Data Delay

    Posted 06/29/22 12:54 PM
    We are seeing a pretty consistent 36 hour delay in getting billing data from Azure into Cloudability. We are trying to track down exactly what is causing this delay.  We have been told this is a common occurrence but would love to hear if other are actually seeing this delay and if there are any additional steps we need to take to reduce this delay. 

    We have also seen other oddities like a particular account that went nearly a week with no billing and then experienced a single catch up so I would not be surprised if this is on the Azure side of the process, just wanting to get some community feedback.
    #Cloudability


  • 2.  RE: Azure Data Delay

    Posted 06/30/22 04:25 AM
    Not sure if this is a CLDY issue or rather a MS one: we know that Azure billing data is late, in the 36-48 hr. range.
    We have processes that extract it (not to CLDY) and they are lagging behind in that range.


  • 3.  RE: Azure Data Delay

    Posted 06/30/22 11:15 AM
    We have seen a 3-6 day delay during the last week of the month for the last 5 months, with a single catch up occuring about 1-2 days into the following month.  The delay starts around the 25th - 27th, with no API postings occuring for 3-6 days and then there is a catch over the following weekend.  We noted that the delay is also consistent with the posting to Azure Blob Storage, so it appears to be related to Azure.  We continue to track and document, so we can share/escalate with Azure.


  • 4.  RE: Azure Data Delay

    Posted 06/30/22 06:30 PM
    Hi Mark,

    We were experiencing similar behaviour and contacted Apptio about it. They have pointed this towards a potentially 'known' Microsoft problem as the cause, in the 'costs for export' area.
    I have contacted MS regarding this (early June) for our subscriptions and have only recently had an MS ticket assigned. I did notice a subtle improvement recently in Cloudy however. 
    Previously, choosing 'last 7 days' only presented 5 days of data, we are now seeing 6, so a slim improvement, but definitely lagging by 36+ hours also.