Hi Everyone!

I am working on a functionality of creating a work order on click of a button in Operator Log application and also open this new work order record in the Work Order application. 

I am not able to navigate to the Work Order application and open this new record from the automation script.

I have tried both the service.openURL and webclientsession.gotoApplink methods to achieve this functionality but its not working.

When I use the service.openURL method it gives me Access Denied error on the new browser window.

I would appreciate if you could share some ideas.

Thank you!

Hello! 

Are You using some attribute, that opens link in new window? Not new tab?

Check this https://community.ibm.com/community/user/asset-facilities/discussion/invoke-external-url-from-automation-script

I think, there could be answers.

Hi Juris,

Thank you for responding to my query!

Yes i did looked into that article but its not helpful as it talks about invoking external URL's from Maximo and my problem is related to navigating withing Maximo by maintaining user session.

I am trying to open the Work Order application using the Go To option on the WONUM field. I am fine either ways if its open a new browser window or takes the user to the Work Order application on the same window.

I'm quite sure openUrl should work if used like this. Providing in case you didnt use the parameters the same way.

service.openURL("https://google.com",True)

Alternatively you can take a look at this sample:

newEvent = WebClientEvent("changeapp", appinstance.getId(), "wotrack", None, None, None, UID, session);
session.queueEvent(newEvent);

Thank you Niels! That did help navigate to the Work Order app but it does not create a Return link to come back to the original application i.e. Operator Log.

Do you know a way to have the Return link enabled?

Never done that so I'm not sure. If you are using the WebClientEvent approach you might be able to with the gotoapp-event and the  applinkreturn-event

AppInstance prevApp = this.clientSession.getPreviousApp();

WebClientEvent("applinkreturn", prevApp.getId(), null, this.clientSession); 

https://moremaximo.com/discussion/does-anyone-know-if-there-are-is-a-list-of-webclientevents-documented

Thank you for providing this info Niels.

I tried the applinkreturn event but it did not work. It failed on the getPreviousApp.getId().

Below are the two lines of code in my Autoscript. The first line works fine that takes me to the Work Order app. But the second line for applinkreturn throws an error that None type object has no attribute getId(). So its not able to get the Previous App instance.

service.webclientsession().queueEvent(WebClientEvent("changeapp", service.webclientsession().getCurrentApp().getId(), "tnomntwo", None, None, None, woMbo.getUniqueIDValue(), service.webclientsession()))

service.webclientsession().queueEvent(WebClientEvent("applinkreturn", service.webclientsession().getPreviousApp().getId(), None, service.webclientsession()))

Is this attribute webclient.multibrowsersupport set to true?

https://www.ibm.com/support/pages/node/390103

But first You wrote about script, now about standard GoTo menu. What and where are You trying to achieve, how far You are, and at which step isn't happening what You need?

Thank you for your response Juris!

I am able to go to the Work Order application but now i am missing the Return link to come back to the original application i.e. Operator Log. Do you know a way to achieve that using the Automation Script?

Hi Juris,

Yes the multibrowsersupport property is set to true and we have been using multiple tabs for a while without problem.