Hi All,

We need to assign a specific task to a specific user of a multi-user team, because she/he is the default user, but we must be able to re-assign the task to another user of the team later.

We can specify a team (using team filter for example), but there is no option to select a specific user of the team, just round-robin, load-balance and last user of the team or lane. But we don't have last user, this is the first task of the team or lane, and there is no option to select a specific user.

So we need a solution to define a team of possible users (okay, it's simple using a team filter) and select the "current" user who gets the task. How can we instruct a task to select a specific user from the team as assignee?

Thx

------------------------------
Laszlo
------------------------------

Hi Laszlo,

If you know the user to whom you are looking to assign the task initially, then follow below steps - 

1. Assign the task to the team of multiple users, no TFS.
2. Add a timer (non interrupt and non repeatable) on the activity which will be triggered immediately after task creation.
3. In the timer flow do a reassignment of the task to the user.
4. Later if required, the task can be reassigned to other members of the team.


------------------------------
Atanu Roy
------------------------------

Original Message:
Sent: Tue July 27, 2021 02:58 AM
From: Laszlo Kertesz
Subject: Assign a task to a specific user of the team

Hi All,

We need to assign a specific task to a specific user of a multi-user team, because she/he is the default user, but we must be able to re-assign the task to another user of the team later.

We can specify a team (using team filter for example), but there is no option to select a specific user of the team, just round-robin, load-balance and last user of the team or lane. But we don't have last user, this is the first task of the team or lane, and there is no option to select a specific user.

So we need a solution to define a team of possible users (okay, it's simple using a team filter) and select the "current" user who gets the task. How can we instruct a task to select a specific user from the team as assignee?

Thx

------------------------------
Laszlo
------------------------------

Hi Atanu,

Yes, I know this technique, but in this case all team members will get the original task notification e-mail. It is unacceptable by the customer :(

------------------------------
Laszlo
------------------------------

Original Message:
Sent: Tue July 27, 2021 04:31 AM
From: Atanu Roy
Subject: Assign a task to a specific user of the team

Hi Laszlo,

If you know the user to whom you are looking to assign the task initially, then follow below steps - 

1. Assign the task to the team of multiple users, no TFS.
2. Add a timer (non interrupt and non repeatable) on the activity which will be triggered immediately after task creation.
3. In the timer flow do a reassignment of the task to the user.
4. Later if required, the task can be reassigned to other members of the team.


------------------------------
Atanu Roy

Original Message:
Sent: Tue July 27, 2021 02:58 AM
From: Laszlo Kertesz
Subject: Assign a task to a specific user of the team

Hi All,

We need to assign a specific task to a specific user of a multi-user team, because she/he is the default user, but we must be able to re-assign the task to another user of the team later.

We can specify a team (using team filter for example), but there is no option to select a specific user of the team, just round-robin, load-balance and last user of the team or lane. But we don't have last user, this is the first task of the team or lane, and there is no option to select a specific user.

So we need a solution to define a team of possible users (okay, it's simple using a team filter) and select the "current" user who gets the task. How can we instruct a task to select a specific user from the team as assignee?

Thx

------------------------------
Laszlo
------------------------------

Hi Laszlo,
I understand but isn't that expected as long as we are talking about teams. 

I can see two options - 
1. Then probably you cannot use team assignment, you need assign the task to a user initially and have to have a custom reassignment UI which will provide options to reassign the task to the other members of a team.

2. First assign the task to a dummy team with no user. Then with the zero hour timer assign the task to a dynamic role which will have all the members of your team and then assign the task to the user. The task can be reassigned to the other users of that role.






------------------------------
Atanu Roy
------------------------------

Original Message:
Sent: Tue July 27, 2021 06:16 AM
From: Laszlo Kertesz
Subject: Assign a task to a specific user of the team

Hi Atanu,

Yes, I know this technique, but in this case all team members will get the original task notification e-mail. It is unacceptable by the customer :(

------------------------------
Laszlo

Original Message:
Sent: Tue July 27, 2021 04:31 AM
From: Atanu Roy
Subject: Assign a task to a specific user of the team

Hi Laszlo,

If you know the user to whom you are looking to assign the task initially, then follow below steps - 

1. Assign the task to the team of multiple users, no TFS.
2. Add a timer (non interrupt and non repeatable) on the activity which will be triggered immediately after task creation.
3. In the timer flow do a reassignment of the task to the user.
4. Later if required, the task can be reassigned to other members of the team.


------------------------------
Atanu Roy

Original Message:
Sent: Tue July 27, 2021 02:58 AM
From: Laszlo Kertesz
Subject: Assign a task to a specific user of the team

Hi All,

We need to assign a specific task to a specific user of a multi-user team, because she/he is the default user, but we must be able to re-assign the task to another user of the team later.

We can specify a team (using team filter for example), but there is no option to select a specific user of the team, just round-robin, load-balance and last user of the team or lane. But we don't have last user, this is the first task of the team or lane, and there is no option to select a specific user.

So we need a solution to define a team of possible users (okay, it's simple using a team filter) and select the "current" user who gets the task. How can we instruct a task to select a specific user from the team as assignee?

Thx

------------------------------
Laszlo
------------------------------