I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

These are the same numbers the drilldown worked with the day before.

Again, the same systems as the day before.

• The problem occurs with the field blank or filled, from any field or application, and from the action menu item. 
• Using the browser network monitor, I see doku.js making a query to maximo.jsp with no response.
• Yes, I can query the database. I've checked the location hierarchy integrity as best I know how, but troubleshooting scripts would be welcome.
• Only I have write access to the database, and I don't use it; I use MxLoader, and hadn't uploaded anything at the point where the problem started.
• VSCode highlights no problems in LIBRARY.XML.
• How can I tell if the drilldown relationships have a problem? 

I think my next step will be to restore a working backup into a temporary database and start comparing for changes.

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

These are the same numbers the drilldown worked with the day before.

Again, the same systems as the day before.

• The problem occurs with the field blank or filled, from any field or application, and from the action menu item. 
• Using the browser network monitor, I see doku.js making a query to maximo.jsp with no response.
• Yes, I can query the database. I've checked the location hierarchy integrity as best I know how, but troubleshooting scripts would be welcome.
• Only I have write access to the database, and I don't use it; I use MxLoader, and hadn't uploaded anything at the point where the problem started.
• VSCode highlights no problems in LIBRARY.XML.
• How can I tell if the drilldown relationships have a problem? 

I think my next step will be to restore a working backup into a temporary database and start comparing for changes.

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Out of desperation, I disabled the extended drilldown in system properties, and the old drilldown appeared fine. Still looking for a clean LIBRARY.xml.

(I've only found one drilldown dialog in LIBRARY.xml -- are they both in that one definition, with the difference handled by the bean?)

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Out of desperation, I disabled the extended drilldown in system properties, and the old drilldown appeared fine. Still looking for a clean LIBRARY.xml.

(I've only found one drilldown dialog in LIBRARY.xml -- are they both in that one definition, with the difference handled by the bean?)

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

They work absolutely differently - different beans, different logic. External DrillDown is based on lochierachy as top-level object. 

And yes, OTB it is only in library.xml. 

And do u have anything in SystemOut?

Out of desperation, I disabled the extended drilldown in system properties, and the old drilldown appeared fine. Still looking for a clean LIBRARY.xml.

(I've only found one drilldown dialog in LIBRARY.xml -- are they both in that one definition, with the difference handled by the bean?)

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Nothing in SystemOut, and the vanilla LIBRARY.XML was a bust -- the one I had was fine.

I've done all I can think of to check the health of the location hierarchy; does anyone have any scripts or tips for that?

They work absolutely differently - different beans, different logic. External DrillDown is based on lochierachy as top-level object. 

And yes, OTB it is only in library.xml. 

And do u have anything in SystemOut?

Out of desperation, I disabled the extended drilldown in system properties, and the old drilldown appeared fine. Still looking for a clean LIBRARY.xml.

(I've only found one drilldown dialog in LIBRARY.xml -- are they both in that one definition, with the difference handled by the bean?)

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Since the old-school drilldown works correctly, I don't think that your hierarchies have health issues.  Since the logs aren't logging anything, it's probably not a Maximo issue either.  I still say you should try a different, non-Chromium browser; and you should try to access Maximo from outside your corporate network (e.g. via smartphone).  Also. . .a tried-and-true troubleshooting step: clear your browser cache.

Nothing in SystemOut, and the vanilla LIBRARY.XML was a bust -- the one I had was fine.

I've done all I can think of to check the health of the location hierarchy; does anyone have any scripts or tips for that?

They work absolutely differently - different beans, different logic. External DrillDown is based on lochierachy as top-level object. 

And yes, OTB it is only in library.xml. 

And do u have anything in SystemOut?

Out of desperation, I disabled the extended drilldown in system properties, and the old drilldown appeared fine. Still looking for a clean LIBRARY.xml.

(I've only found one drilldown dialog in LIBRARY.xml -- are they both in that one definition, with the difference handled by the bean?)

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Deleting the browser cache was the first thing I did; also, all users are seeing this behavior. Second thing was to revert LIBRARY.XML. Brand-new installation of Firefox has the same behavior.

I also looked at the HTTP request/response and don't see anything glaringly wrong. Does anyone know what it should look like?

Since the old-school drilldown works correctly, I don't think that your hierarchies have health issues.  Since the logs aren't logging anything, it's probably not a Maximo issue either.  I still say you should try a different, non-Chromium browser; and you should try to access Maximo from outside your corporate network (e.g. via smartphone).  Also. . .a tried-and-true troubleshooting step: clear your browser cache.

Nothing in SystemOut, and the vanilla LIBRARY.XML was a bust -- the one I had was fine.

I've done all I can think of to check the health of the location hierarchy; does anyone have any scripts or tips for that?

They work absolutely differently - different beans, different logic. External DrillDown is based on lochierachy as top-level object. 

And yes, OTB it is only in library.xml. 

And do u have anything in SystemOut?

Out of desperation, I disabled the extended drilldown in system properties, and the old drilldown appeared fine. Still looking for a clean LIBRARY.xml.

(I've only found one drilldown dialog in LIBRARY.xml -- are they both in that one definition, with the difference handled by the bean?)

Additional troubleshooting thoughts/questions:

• What version are you on?
• Which database is this running on?
• How many Location records? Asset records? Location Systems? Are those Location Systems "network" type?
• Is this happening for all users, or just you? (If just you, I'd check your profile and check the box to use the Default Insert Site as a display filter.)
• Try yet another browser, one that's not Chromium-based.
• Are you experiencing this error in all applications, or just, say, Work Order Tracking? I.e., can you open the drilldown on the Location field in the Asset application, or the PM application?
• When you try to open it, are you opening it with the field blank?  If so, what happens if you have a value in the field and then try to drilldown?  For example, assuming you have a fairly-common location hierarchy consisting of building --> floor --> room, put a valid floor value in the Location field and then try to drilldown (instead of starting at the top of the hierarchy).  Or another way to test this -- go to Assets, choose an Asset that has a Location value, and try to open the drilldown on the Location field.
• Do you have the ability to directly query the database? If so, maybe we here in the community could come up with some simple error-checking queries.  IMO the most likely source of the problem is bad data, as the others have said -- invalid characters, something is wrong in the LOCANCESTOR or LOCHIERARCHY tables, etc.
• Could someone have done a back-end database UPDATE, INSERT, or DELETE?
• Check your LIBRARY.XML for invalid syntax.
• We might have to also check the MAXRELATIONSHIP table to see if any of the relationships to the DRILLDOWN object have been changed or deleted.

And of course, as Juris said, if it used to work but now it doesn't, ask "what changed?"

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

Hi Robert,

This does sound like a data issue.  The extended drilldown uses the locancestor (I'm sure) whereas the old one uses the lochierarchy.  However, there are cases even with the old one depending on where you start it, it will use locancestor or lochierarchy.

Loading via the MXLoader is normally perfect, but that doesn't mean that something hasn't gone wrong.

You should validate the following:

1. For each location it exists in the locoper, lochierarcy, and locancestor tables
2. For each location it has has an ancestor of itself.  i.e. location=ancestor in the locancestor table
3. Check that for each parent in the lochieracy table exists in the location table
4. Check that for each ancestor in the locancestor table exists in the location table
5. Check that the haschildren has been set for each location that has children.
6. Have you run the integrity checker?

I haven't heard which loggers you have enabled.  Have you enabled the SQL for the LOCATION, same with APPLICATION and even the SERVICE.

Now about the behaviour.  Do you get any difference from:

• Locations list tab - action Open Drilldown
• Locations list main tab - from a location with a parent, what happens from the parent drilldown
• Asset list tab - location field open drilldown
• Same from location field on an asset
• Repeat from the work order

Could there be a chance that there is bad data associated with an asset?

• Ensure that for each asset the location exists in the location table
• Check the asset ancestoir as well

Let us know if that has found an issue.

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.

I'm trying to find a starting point to troubleshoot this problem. The asset/location drilldown will no longer open. There's no error message, simply a brief "busy" cursor and then nothing. This happens from the More Actions menu or from a detail menu, and I've found no relevant messages in SystemOut or SystemErr. I also checked the javascript console, but nothing at all appears there.

I restarted the Maximo server, the browser, cleared browser data, used both Chrome and Edge. Does anyone have any other ideas? Thanks.