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  • 1.  Maximo inspections / Workcenters issues?

    Posted Fri May 27, 2022 12:23 PM
    We recently have been rolling out some work-center use cases including inspections.
    I wouldn't say that work centers has been "responsive". In a lot of IBM demo's / marketing they talk about how work-centers is a responsive interface.
    We are hosted by IBM so I don't know if its a application issue or a hosting issue but I wondered if the general user experience with work-centers is that is responsive.


    Also When performing an inspection in Work Centers, at the bottom of the page (using any mobile browser) there is a spinning circle that keeps spinning randomly. Is this experienced by others?

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    Chris Schulz
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    #AssetandFacilitiesManagement
    #Maximo


  • 2.  RE: Maximo inspections / Workcenters issues?

    Posted Fri May 27, 2022 12:27 PM
    Chris,

    I agree that work centers don't overwhelm when it comes to performance, but I want to address the 'responsive' comment. This is a technical web application design term that has little to do with application performance.

    See more here: https://www.interaction-design.org/literature/topics/responsive-design

    One troubleshooting tool I've used is the Chrome Developer toolset. This allows you to monitor/measure performance of individual API elements, and potentially identify permission, data, or performance issues with specific aspects of Maximo.

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    Tim Ferrill
    Solutions Consultant
    Intelligent Technology Solutions
    tferrill@webuildits.com
    www.webuildits.com
    @tferrill/@webuildits
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  • 3.  RE: Maximo inspections / Workcenters issues?

    Posted Fri June 03, 2022 10:25 AM
    Although I appreciate the background on what "responsive" means from a developer pov. I will say if the intent is to use a specific meaning understood by a specific user group then using a "technical web design term" would be proper for for a developer forum, but poor (misleading?) choice for a product demo aimed at end users.
    As they say "know your audience"

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    Chris Schulz
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  • 4.  RE: Maximo inspections / Workcenters issues?

    Posted Mon May 30, 2022 01:07 AM
    Yes, we had similar issues, but kind of managing. 
    Similar thread here. See if this helps.
    Maximo Work Center Performance Issue | Maximo (ibm.com)

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    Venkataraman Guruswamy
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  • 5.  RE: Maximo inspections / Workcenters issues?

    Posted Mon May 30, 2022 09:21 AM
    I think Tim handled the responsive design part. It's about adjusting the UI to the size of the device so that a tablet and desktop PC can all use the same application comfortably. That's not to say we don't want to be performant as well but isn't what we refer to in regards to responsive design. As a FYI, most of the legacy work centers were not designed for phone support so trying to utilize work center apps like Manage Inventory for example would be difficult on a phone screen. 

    Investigating the network requests on a desktop PC to see where the time is being spent is a good first step. If the issue is with a particular  API call that can be investigated and potentially improved. 

    If you have entitlements to App Points (our new licensing model for MAS), I would suggest looking at the Maximo Mobile Inspection application if you're just getting started with Inspections. This application can also be used in the web if you're not interested in the offline capabilities. This is built on our new UI framework and adds quite a bit of new functionality (select all that apply, physical signature, conditions on numerical values, ability to cancel an inspection, etc.) with even more upcoming in our 8.8 release in July to support things like domain based questions and capturing your coordinates. The legacy conduct an inspection work center is still supported but is not being enhanced so all the functionality we're adding won't be available in that version of the application.

    This new UI framework standardizes our role based applications for both Mobile & desktop use cases and provides customers a way to configure the apps (adding new fields for example) which wasn't possible in the legacy work centers. These apps were built for phone & tablet support (in addition to desktop PC) so they're more responsive in that regard. I think you'd be happy with the performance improvements as well.

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    Steven Shull
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  • 6.  RE: Maximo inspections / Workcenters issues?

    Posted Fri June 03, 2022 10:26 AM

    FYI, IBM has deployed a "fix" for the "spinning circle" on inspections.. In case someone does have this issue please check with your support team.



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    Chris Schulz
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