Content Management and Capture

Content Management and Capture

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  • 1.  Any plan to update RRProcessor to 64bit?

    Posted Sun June 29, 2025 10:32 PM
    In one of our client projects, the PDFFREDocumentToImage action sometimes crashes when processing large PDF files with around 1000 pages throwing a memory error.
     
    While the InfoCenter provides some tips on reducing memory usage during the execution of PDFFREDocumentToImage, I'm wondering if IBM has any plans to update RRProcessor to a 64-bit executable in the future. The current 32-bit version limits memory usage to a maximum of 4 GB, which can be a significant bottleneck for high-volume processing.
     
    Additionally, the InfoCenter notes:
     
    "With the release of Datacap 9.1.9 iFix 05, certain action libraries have been converted from 64-bit to 32-bit. This change provides fixes and stability improvements."
     
    This statement seems counterintuitive-wouldn't converting from 64-bit back to 32-bit actually degrade performance or limit scalability? 
     
    https://ibmdocs-test.dcs.ibm.com/docs/en/datacap/9.1.9?topic=actions-pdffredocumenttoimage



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    dsakai
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  • 2.  RE: Any plan to update RRProcessor to 64bit?

    Posted Mon June 30, 2025 11:57 AM
    Edited by Duke Lam 28 days ago

    The important thing here is to understand why PDFFREDocumentToImage action crashing.  There's different parameters that can be used to throttle memory, paging size, scaling the image and preventing the crash. 



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    Duke Lam
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    Original Message


  • 3.  RE: Any plan to update RRProcessor to 64bit?

    Posted 17 days ago
    Edited by dsakai 17 days ago

    Hi,
    Our team has submitted an Enhancement Request to IBM internal site to upgrade RRProcessor.exe to 64-bit.
    https://ideas.ibm.com/ideas/DCAP-I-380

    If you have access, we would appreciate your support by upvoting and leaving any comments you may have.

    In the age of AI, I think clients no longer find it acceptable that engineers must spend many hours carefully tuning memory usage, image enhancement settings, and task granularity to prevent the PDFFREDocumentToImage and recognize actions from hanging or throwing memory errors.

    Given that Windows transitioned to 64-bit architecture nearly two decades ago, I think continuing to run RRProcessor.exe as a 32-bit process-with its 4GB memory limitation-is outdated. Migrating to a 64-bit architecture would not only modernize Datacap but would also allow it to fully leverage the 64-bit 3rd party library.

    This change would significantly reduce the need for trial-and-error configurations and free up engineers to focus on more valuable work.

    Thank you for reading.



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    dsakai
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    Original Message


  • 4.  RE: Any plan to update RRProcessor to 64bit?

    Posted 17 days ago
    Edited by Duke Lam 17 days ago

    Upvoted! 



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    Duke Lam
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    Original Message


  • 5.  RE: Any plan to update RRProcessor to 64bit?

    Posted 16 days ago

    Upvoted as well



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    Danny Mann
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    Original Message


  • 6.  RE: Any plan to update RRProcessor to 64bit?

    Posted 3 days ago

    Switching to 64bit would probably solve some problems by brute force.
    It should be fixed, just fix it for 32bit too. You don't need to have all 1000 pages in memory for that operation.
    We have problems with that too. There is still an unresolved issue Issue DT369967 https://www.ibm.com/mysupport/s/defect/aCIKe000000Cc3e/dt369967



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    Martin Pistora
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    Original Message


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