IBM QRadar

IBM QRadar

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  • 1.  Admin page not loading after applying 743 FP6

    Posted 07/26/22 09:05 AM

    Applied fixpack6 SFS without issues, everything working on Qaradar and apps except for the "Admin" page that shows "Application Error" page.

    Qradar.errorlog read:

    what actions I can do to make the admin page work again?



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    #SupportMigration


  • 2.  RE: Admin page not loading after applying 743 FP6

    Posted 07/26/22 09:06 AM
    [tomcat.tomcat] [ (9762) /console/do/qradar/rightadminconsole] org.apache.jsp.adminconsole.jsp.Right_jsp: [ERROR] [NOT:0000003000][-] [-/--]An error occurred in the _jspService method for org.apache.jsp.adminconsole.jsp.Right_jsp: null

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  • 3.  RE: Admin page not loading after applying 743 FP6

    Posted 07/28/22 07:16 PM

    Hello Support Member

    I guess you have the red triangle with an exclamation mark indicating "Application Error" when you click on the Admin tab after migration...

    This is related to the depreciated centos based applications, this is why it is important to upgrade apps before upgrading :)

    If you are on a production environnement, open a ticket to support, they will give you an official fix for this with an SQL update manipulation !

    THIS IS MANDATORY.

    If this is on a test machine only, first backup the table installed_application.

    Then check the image field on the table installed_application table :

    psql -Uqradar -c "select id, name, image from installed_application"

    Check the id of apps where the image field is empty.

    For each id with an image empty image do :

    psql -Uqradar -c "select id, image installed_application set image = 'centos-base:6.9.10' where id = IDNOTEDBEFORE;"

    Then clear browser cache and check the admin tab again

    IBM recommend you upgrade these centos based apps where possible as they are out of support:

    https://www.ibm.com/support/pages/qradar-applications-centos-6-and-python-2-end-support

    Regards,

    zoldax



    #QRadar
    #Support
    #SupportMigration