IBM QRadar

IBM QRadar

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  • 1.  QRadar 7.4.3 FP6 App error Admin tab

    Posted 08/02/22 04:20 PM

    After installing Fix Pack 6 for QRadar 7.4.3, I get an Application error when I click on the Admin tab. Any ideas on possible solutions?



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    Martin Hansgut
    Security Specialist
    TOTAL SERVICE a.s.
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  • 2.  RE: QRadar 7.4.3 FP6 App error Admin tab
    Best Answer

    Posted 08/03/22 03:01 AM
    You probably hit an APAR related to existence of CentOS based apps. If you take a look at https://ibm.biz/qradarcentos6 there is a command you can use to check what are the base images :  psql -U qradar -t -c "select id,name,image from installed_application;" In the example on the page you can see there are lines with centos-base:6.9.10 , but in your case they might be empty - which is what caused the issue with the admin tab. From what I've heard, the solution would probably be to populate the missing fields with the adequate content.

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    Dusan VIDOVIC
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  • 3.  RE: QRadar 7.4.3 FP6 App error Admin tab

    Posted 08/08/22 07:24 AM
    Thank you for the advice. We had a problematic application threatglobe.name. After removing this app everything started working.

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    Martin Hansgut
    Security Specialist
    TOTAL SERVICE a.s.
    ------------------------------

    Original Message


  • 4.  RE: QRadar 7.4.3 FP6 App error Admin tab

    Posted 08/03/22 08:33 AM
    We had the same thing happen after upgrading to 7.4.3 patch 6 as well.   The problem is as Dusan describes it.  It took about 2 minutes for someone from IBM to fix it for us.

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    Craig Edgmand
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