Hi - we've just updated to CA 11.1.4 and I've tried to add an alert to the welcome screen. I've followed the instructions on the IBM website:
 https://www.ibm.com/support/knowledgecenter/SSEP7J_11.1.0/com.ibm.swg.ba.cognos.ag_manage.doc/c_ag_manage_advanced_settings.html

I've entered a message against the key of Glass.maintenanceMessage, pressed Apply and refreshed my browser...and nothing. I've tried another browser (IE instead of Chrome) and still nothing.

What am I missing? It feels like it should be very straightforward, and I'm assuming I've skipped something obvious, but I can't see what.

Any help or guidance would be great.

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Chris Turner
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#CognosAnalyticswithWatson

Hi Chris,

We were very excited to see this feature added to the product. It's been on my wish list for many years.

The latest instructions on the IBM site are incorrect for v11.1.4 (confirmed by support).

Try this procedure:

Click Manage > Configuration > System, and select Advanced Settings.
Fill out the Custom settings section:
Type Glass.enableBanner in the Key field and type true in the Value field.
Click Apply.
Type Glass.bannerMessage in the Key field and then enter your message in the Value field.
For example, a message in the alert banner is written in English, but the users speak mainly Spanish. The System Administrator replaces the message with a translated version.
Click Apply.
Refresh your browser window.

Also of note, there is a defect in 11.1.4 where the user cannot permanently dismiss alerts (fixed in 11.1.5). Our approach has been to inform the users of this defect and to manually remove the alert from the configuration when the alert is no longer necessary. 

PH18436: ALERTS CANNOT GO AWAY
https://www-01.ibm.com/support/docview.wss?crawler=1&uid=swg1PH18436

Good luck!
Wendi

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Wendi Lewis
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Thanks Wendi - that works perfectly.

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Chris Turner
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Original Message:
Sent: Mon February 24, 2020 11:50 AM
From: Wendi Lewis
Subject: Adding an alert

Hi Chris,

We were very excited to see this feature added to the product. It's been on my wish list for many years.

The latest instructions on the IBM site are incorrect for v11.1.4 (confirmed by support).

Try this procedure:

Click Manage > Configuration > System, and select Advanced Settings.
Fill out the Custom settings section:
Type Glass.enableBanner in the Key field and type true in the Value field.
Click Apply.
Type Glass.bannerMessage in the Key field and then enter your message in the Value field.
For example, a message in the alert banner is written in English, but the users speak mainly Spanish. The System Administrator replaces the message with a translated version.
Click Apply.
Refresh your browser window.

Also of note, there is a defect in 11.1.4 where the user cannot permanently dismiss alerts (fixed in 11.1.5). Our approach has been to inform the users of this defect and to manually remove the alert from the configuration when the alert is no longer necessary. 

PH18436: ALERTS CANNOT GO AWAY
https://www-01.ibm.com/support/docview.wss?crawler=1&uid=swg1PH18436

Good luck!
Wendi

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Wendi Lewis
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