Cognos Analytics

Cognos Analytics

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  • 1.  Access to Cognos Analytics technotes

    Posted Thu July 31, 2025 10:40 PM
    Edited by Andrei Istomine Thu July 31, 2025 10:40 PM

    Greetings!

    I did not try to look for Cognos technotes for a while. Now it is asking to Login with  IBM id to view a technote.

    For example, I get a list of links on the Cognos 101  

    If I try to access any link ( e.g. https://www.ibm.com/support/pages/node/7159924 )  I am prompted to login.

    I login with my personal IBM id and then I get this message:

    Oh no! It looks like you've hit a roadblock.

    You are not authorized to view the requested IBM Software Support page.

    Please review that you have a valid product entitlement or try refreshing your browser cache.


    Still stuck? You can review and request your IBM Support access, here: https://www.ibm.com/mysupport/s/supportaccess

    Thank you for your patience.

    How can I request access to these technotes?

    Thank you!



    ------------------------------
    Andrei Istomine
    Open to work - anything Cognos
    https://www.linkedin.com/in/andreii/
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  • 2.  RE: Access to Cognos Analytics technotes

    Posted Thu July 31, 2025 10:44 PM
    Edited by Andrei Istomine Thu July 31, 2025 10:44 PM

    I did reach out to IBM support and got this answer:

    Jul 31, 2025, 21:35

    Hello Andrei,

    Please note that we are unable to process support cases submitted from personal email addresses.

    We kindly ask that you open a new case using your official company email address.

    This case will be closed.

    ======================

    Why would they limit access to the technotes???



    ------------------------------
    Andrei Istomine
    Open to work - anything Cognos
    https://www.linkedin.com/in/andreii/
    ------------------------------



  • 3.  RE: Access to Cognos Analytics technotes

    Posted Fri August 01, 2025 01:58 AM

    I'm not able to access the technote link you provided, get the same error message as you. However, I'm able to access all the links from https://www.ibm.com/community/101/cognos-analytics/technotes/ I tried.



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    Sandeep DHIRAD
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  • 4.  RE: Access to Cognos Analytics technotes

    Posted Mon August 04, 2025 04:22 AM
    It looks like to get access to the support notes, now eg 


    You have to use the link :


    Login with your IBM id,  and request access using the displayed webform and enter the Cognos Analytics details and your company  id.





  • 5.  RE: Access to Cognos Analytics technotes

    Posted Tue August 12, 2025 03:04 PM

    Greetings!

    Thank you all for your replies.

    If I login with my work IBM id ( which is attached to a Cognos customer number) then I can see all Technotes.

    But I do not see some of them if I am logged with my personal IBM id ( no Cognos customer number).



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    Andrei Istomine
    Open to work - anything Cognos
    https://www.linkedin.com/in/andreii/
    ------------------------------



  • 6.  RE: Access to Cognos Analytics technotes

    Posted Wed August 20, 2025 02:07 AM

    Hi,
    When I saw your post some days ago I did not consider it so important.

    But what a big change of approach from IBM !

    That means that every person who works with Cognos inhouse should know the email of the one used to do the deal with IBM!

    And what happens with customer that work with a IBM supplier in the middle ?

    I really don't understand these commercial approaches from IBM. Closing more and more the access to products learning while competitors do exactly the opposite.

    Not very surprising that competitors are far ahead IBM.

    Good luck.

    German.



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    German Rodriguez
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