Need to improve the productivity of your customer contact center? The Contact Center Optimization accelerator can jump-start your analysis.
A structured business glossary of more than 100 cross-industry business terms.
This glossary provides the information architecture that you need to effectively analyze the productivity of your contact center. Your data scientists can use the data associated with this glossary to discover patterns related to:
When you import the accelerator, the terms are added to your business glossary under the Contact Center Optimization category.
To use this accelerator on Cloud Pak for Data v22.214.171.124, complete the following steps:
See Managing categories.
See Managing business terms for the business glossary.
To use this accelerator on Cloud Pak for Data v126.96.36.199, complete the following steps:
This accelerator has been verified on:
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